The new president of McDiarmid Lumber says he is appalled by how customers who bought the company's pre-fabricated houses have been treated.
A number of homeowners across the Prairies, including Doris Dzuba of St. Andrews, Man., have told CBC News that their Ready-to-Move (RTM) houses by McDiarmid Homes were poorly built, and the company has done little to fix them.
Richard Hutchings told CBC News late Thursday that he will begin addressing customers' complaints in the next six weeks.
Hutchings was named chief restructuring officer last month, replacing Vince Ryz, who was forced to resign as president following an intervention by secured creditors.
Ryz is now involved in a family court dispute over the future of the company.
'Looked like a war zone'
Dzuba said her RTM house in the St. Andrews area, outside Winnipeg, had cracks in the walls, countertops and exterior siding.
As well, there were poorly-fitting cupboards, and the deck almost fell off the house, she said.
"My house, to tell you the truth … it looked like a war zone," she said Wednesday.
"It looked like a war zone in my home and it was … not even two years old; it was a year-old home."
Dzuba said she met with a McDiarmid employee in an effort to resolve the issues, but afterwards she got a letter from the company.
"A couple of days later I got registered mail saying, 'You are not allowed on the property. You will be charged and you will be fined,'" she said.
Dzuba said she ended up selling the home at a loss of about $20,000 after she could not get the company to fix the problems.
She said she complained to the Better Business Bureau and the Consumer Protection Office and was advised to sue.
People in Saskatchewan and Alberta have also come forward with complaints about the RTM houses they purchased from McDiarmid Homes.