It's hard enough to deal with loss, but if things go wrong at the funeral home it can make a tragic situation worse.
The funeral industry is regulated by the Funeral Board of Manitoba, which licenses funeral homes and the people who work at them.
When funeral directors or embalmers stray from the act, the funeral board investigates complaints.
Over the years, the board has investigated everything from intoxicated funeral directors to unlicensed embalmers. A list of its decisions, fines and reports are listed online, which can come in handy when you're making your own final arrangements.
If you think you've received unprofessional service from the funeral industry, contact the Funeral Board of Manitoba or fill out a complaint form available at www.funeraldirectorsboard.mb.ca.
Funeral directors have their own code of ethics. When those rules are breached, consumers can turn to the Funeral Board of Manitoba.