Winnipeggers will soon be able to air their grievances in person at city hall.

The City of Winnipeg is expanding its 311 line to include in-person service.

People will now be able to drop by city hall at 510 Main St. and report problems, get information, request services or pay their bills.

The call-line already allows for email questions, faxes, online self-service and using a mobile app to help sort through municipal problems.

The new, in-person option will be available from 8:30 a.m. to 4:30 p.m. during weekdays.

The 311 desk will be staffed starting Monday, Sept. 16.

The desk will replace city hall’s water and waste in-person billing centre. Customers who have "complex utility bill" issues will have to use phones to contact water and waste.

The city’s 24-hour 311 line was launched in January 2009. Since then, the city has taken over 8 million calls and over 200,000 emails.