Brandon couple gets cell bill dropped from $2,500 to $75

A Brandon couple's cell service has restored following a dispute with Virgin Mobile.
Juan Avila and his wife, Janneth Guatavita, had their service cut off by Virgin, which claimed they had an outstanding $2,500 bill. (Courtesy Juan Avila and Janneth Guatavita)

A Brandon couple's cell service has been restored following a dispute with Virgin Mobile.

Juan Avila and his wife had their service cut off by Virgin, which claimed they had an outstanding $2,500 bill.

The couple signed a contract in March for an upgraded phone and monthly bill of $75, but soon after it jumped to $1,800.

Avila said a Virgin representative told him two additional phones had been opened under his account and were being used to make calls from Winnipeg to the Northwest Territories.

Neither Avila nor his common-law wife, Janneth Guatavita, knows anyone in the N.W.T. And they live in Brandon, not Winnipeg.

Virgin said it would investigate the matter. By Monday night, the bill had been reduced to the regular monthly amount of $75.