Trespassing charges dropped against Sears customer
Joan Greenough of Fort Saskatchewan complained about Sears Home Services
Trespassing charges have been dropped against a Fort Saskatchewan woman who complained about the service she received from Sears Home Services in Edmonton.
As CBC's Go Public reported earlier this year, Joan Greenough complained to staff at the Bonnie Doon Sears store after learning the operator SHS Services Management Inc. had gone out of business.
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Greenough had put down a $6,905 deposit on new windows. Not only did she learn she wasn’t getting her windows -- she says staff told her she would have to contact the receiver to get her deposit back.
When Greenough refused to leave, she was charged with trespassing. However, when she showed up in court on Monday, she learned the charge had been dropped.
While Greenough is happy the matter is over, she still has questions.
“I wanted to find out who actually charged me,” she said.
“If Sears or anybody at Sears had asked the policeman to charge me with trespassing or if the policeman had just done it, that's what I really wanted to find out.”
Edmonton Police Const. Gary Worthington told Go Public on Feb. 4 that a Sears security officer was the complainant acting on behalf of the store.
But Sears spokesman Vincent Power told CBC News that the company wasn’t behind the charges.
He said police were called only as a last resort because Greenough was making staff uncomfortable. Power said a fine was issued by police when they took her back to the station.
Power repeated that message in a statement he sent to CBC News on Monday.
"As we had said before, at the time that this matter first arose, we were unaware that any charges had been laid and it was never our intention that charges would be laid as a result of anything we initiated," he wrote.
"We spoke to both the police and the courts back when we were first made aware of Mrs. Greenough having to make a court appearance. We told both the police and the courts that we were not interested in moving forward with any charges and that if we were the cause of any charges being laid, our request was not to proceed."
Sears honoured the original contract so Greenough got her windows. However, she still has mixed feelings about the company.
“I am going to try not to ever shop there again, but they still have some good products and I may,” she said.
“They did eventually honour my windows, If they hadn't, I would have never set foot in the door again.”