Calgary's Shaw fire emergency response complete
Computer outages at Alberta Health Services cause delays in medical system
Posted: Jul 12, 2012 7:16 AM MT
Last Updated: Jul 12, 2012 9:04 PM MT
Calgary’s Municipal Emergency Plan has been deactivated after an explosion yesterday at the headquarters of Shaw Communications caused major IT disruptions across the city.
The explosion caused an electrical fire on Wednesday at the building on Sixth Street and Third Avenue S.W. on the 13th floor in an electric room.
No one was hurt.Crews are working to restore services after an electrical fire at Shaw Communications in Calgary caused many disruptions across the city. (Submitted by Michael Welter)
It left up to 30,000 landline telephone customers unable to call 911 and knocked out the city’s 311 information services line.
Shaw has almost finished restoring landline telephone services in the downtown core, and 911 service is now fully operational, the city said.
The emergency call centre was flooded with calls from people calling to check their phone service.
“It is imperative calls to 9-1-1 be limited to emergencies only,” the city reminded Calgarians.
The 311 service has been fully restored.
“The Calgary Emergency Management Agency has fulfilled its role in co-ordinating a multi-agency response to this situation,” the city said in release.
The incident also knocked out computers at Alberta Health Services (AHS), forcing ambulance drivers to take patients to the nearest hospital.
AHS officials said the computer problems are still creating delays in the medical system in Calgary and southern Alberta.
Many elective surgeries will likely have to be rescheduled, but urgent surgeries will not be affected. Medical tests are being prioritized, officials said.
Backup system failed to take over
Alberta Health Minister Fred Horne said officials will be reviewing their computer system, but for now they are concentrating on this current emergency.
Fire Chief Bruce Burrell, who heads the Calgary Emergency Management Agency, said the Shaw building is a "key hub" for national, provincial and municipal networking infrastructure.
“Certainly it's a relatively new building. It was specially designed special purpose built for this, engineered specifically to have double redundancies in it. So whatever has failed I'm sure will be quite a topic for discussion,” he said.
Peter Bissonnette, president of Shaw Communications, apologized for the breakdown.
It’s not yet clear why the backup system failed to take over, but he said the activation of the sprinkler system might have played a role. He said they have to be careful about bringing services back.
“We absolutely apologize for what has happened, and we're doing our best to restore services and we are in an emergency restoration process. So it may seem it's taking a little bit longer, but that length is actually necessary to ensure that things are done safely.”
Bissonnette said it's still unclear what caused the initial fire.
Latest Edmonton News Headlines
- Talking Keystone, Redford says Canada and U.S. share energy values
- Alberta Premier Alison Redford says the United States and Canada share political and environmental values and must work together to become energy independent of those who do not. more »
- Students and education officials react to EPSB budget
- Impending cuts to staffing facing Edmonton Public Schools has parents, students and teachers worried. more »
- AHS reversals leave many scratching their heads
- As CBC's Kim Trynacity reports, some people are still unclear about what the province hopes to gain through reducing the number of homecare providers. more »
- Preventative health care for unhealthy could save billions
- Billions of dollars could be saved in Canada's health-care system with the introduction of preventative programs that focus on those individuals in poor health, says a study by the School of Public Policy at the University of Calgary. more »
Top News Headlines
- Sopranos star James Gandolfini dies in Italy
- James Gandolfini, whose portrayal of a brutal, emotionally delicate mob boss in HBO's 'The Sopranos' helped create one of TV's greatest drama series and turned the mobster stereotype on its head, died Wednesday in Italy. He was 51. more »
- B.C. First Nation sets fires to save bison
- A First Nation band is reviving the age-old practice of controlled burning in order to improve the health of forests and restore the population of the wood bison in a corner of northeastern B.C. more »
- Canada buys rare War of 1812 collection for $573K
- The government of Canada was the winning bidder for a large collection of letters, maps and other papers that once belonged to Sir John Sherbrooke, the lieutenant-governor of Nova Scotia who conquered Maine for the British during the War of 1812. The collection sold for $573,000 at auction in London. more »
- Bob Rae quits as MP in 'very emotional' decision
- Bob Rae, who has represented the Toronto Centre riding for the Liberals since 2008, is stepping down as a Member of Parliament to devote more time to his work as a negotiator for First Nations in Northern Ontario. more »
- $23,000 in roaming charges 'insane,' says Edmonton woman
- Edmonton places moratorium on body rub shops
- Zama spill site shows brown trees, 3 containment sites
- 30,000 Canadians are homeless every night
- Man charged in connection with 2 Edmonton homicides
- Amber Alert ends after infant girl located by Edmonton police
- AHS to reverse controversial home care decisions
- End of Alberta policy separating seniors from family lauded
- RCMP identify remains found at Enoch Cree Nation