Lisa Hrabec's luggage went missing on Dec. 20. (CBC)

An Edmonton woman who hasn't seen her luggage since she checked in for an Air Canada flight on Dec. 20 says travellers need more rights.

Lisa Hrabec flew with her family to Puerto Rico by way of Toronto that day to connect with her cruise ship.

Hrabec spent hours on her week-long cruise trying to track down her bags only to get mixed messages from the airline about where they were and whether they had been found.

"I missed family dinners. I missed parts of shows on the ship," she said Wednesday. "I missed just seeing the island and doing the shopping or sitting at the beach."

Hrabec has been back in Edmonton for a week, and her luggage still hasn't shown up.

"Nobody seems to definitively know where they actually are," she said.

The federal government needs to put more legislation in place to protect travellers, Hrabec said.

"I think that all the air carrier contracts, the legalese in them, strips us of all of our rights," she said.

"There's this misconception that corporations would go under if they gave us rights whereas it might be in their best interests in the long run to just operate honestly and fairly and do the right thing."

The federal government amended the Canada Transportation Act two years ago to include an airline passengers' bill of rights and a code of conduct for air carriers.

When passengers lose their luggage, airlines are supposed to provide them with information on the missing bags, overnight kits and compensation.

Hrabec says she hasn't received anything from Air Canada, and she's considering filing a formal complaint with the Canadian Transportation Agency.

Hrabec wasn't the only Edmontonian struggling to find her luggage.

Carmella Magalona's bags went missing on Dec. 27.

On Tuesday, Magalona told CBC News she was having no luck connecting with an Air Canada customer service agent to get more information.

"I don't even know the status of that luggage," she said. "We can't even get a hold of them."

Magalona also tried using Air Canada's website, but the system told her to try again because her file couldn't be found.

When contacted by CBC News on Tuesday, Air Canada spokesperson Angela Mah could only advise passengers to be patient.

"There is ... absolutely no question that the Christmas travel period was extremely challenging for us," she said. "People travel with 40 per cent more luggage than at other times of year.

"We do acknowledge that the call volumes are high at this point, and we thank our customers for their patience."

There are 300 pieces of luggage at Edmonton International Airport that should be delivered to passengers by the end of the week, Mah said.

Air Canada is undergoing an internal review of how it responded to the delays and cancellations caused by the winter storms across the country over the holidays, according to a report published this week in the Globe and Mail.