With another heavy snowfall hitting Edmonton this week, many patients and visitors to University of Alberta Hospital are complaining about slippery sidewalks and icy entrances.
"I feel like a hospital should have higher standards as to what the sidewalks look like, due to the people inside who may not be able to walk as ably as us," said Robert Kochmarski, who walks by the hospital daily.
City bylaws state that property owners must clear their sidewalks down to the pavement within 48 hours of a snowfall.
Many say the ice and snow has been building up outside the hospital for weeks.
The head of maintenance for the building admits that staff didn’t clear the sidewalks quickly enough, and the snow has since melted and refrozen.
"We've been having a heck of a time getting the initial freeze off," said Doug Dunn. "We've asked our outsource partner a couple of times and we've tried ourselves and we have had limited success.
"So, we are still working at that and we realize how serious it is."
Dunn says the hospital aims to have the ice cleared away by Friday.
City councillor Ben Henderson says the city is considering taking over sidewalk clearing in important, high-traffic area, like hospitals.
"Really, you turn shut-ins out of anybody who has mobility problems to begin with," he said. "And that's really problematic."
Henderson says they’ve had around 1,500 complaints about uncleared sidewalks across the city so far this winter.