A big tree is still on Val Diesing's property in Dover after last week's wind storm. (CBC)

A Calgary woman has been facing problems with getting a straight answer from her insurance company about what to do with a big tree that fell on her property after last week’s wind storm.

“The entire mature Manitoba maple is covering my trampoline, deck and shed,” says Diesing.

She says her insurance broker told her the company would remove the tree, but she was told the opposite when she called her insurance company.

"It was really stressful. It was a lot of back and forth a lot of contradictory stories."

Diesing and the insurance company finally reached an agreement to have the tree removed from her deck, but not her backyard.

Bruce Cran, president of the Consumers Association of Canada, says Diesling's story is unfortunately not unique.

"In some cases that we've struck recently, it's like going around in circles."

Cran recommends people in a similar situations remove the tree themselves, because the insurance company could void the coverage altogether if another storm hits and causes more damage.