Dealerships overwhelmed with Toyota recall work
Last Updated: Monday, February 8, 2010 | 12:49 PM MT
CBC News
Toyota issued a recall on Feb. 1 of about 270,000 vehicles in Canada and 4.2 million around the world to fix a problem with sticking accelerator pedals. (Charles Rex Arbogast/Associated Press)At least one Calgary auto dealer has hired extra staff to deal with the crush of business resulting from Toyota's recall of faulty gas pedals.
On Feb. 1 Toyota issued a recall of about 270,000 vehicles in Canada and 4.2 million around the world to fix a problem with sticking accelerator pedals. The company says that in rare occasions, a friction device in conjunction with a spring in the accelerator pedal assembly may fail to operate properly.
The recall affects at least eight models of Toyota automobile products.
Another recall appears imminent for Toyota's 2010 Prius model, a fix that can only be done by the dealership.
Dealerships in Calgary are busy as they gear up to fix the faulty accelerator problem.
Correy Baum, manager at Stampede Toyota, said the dealership has extended its hours and hired extra tech staff so they can get both recall repairs and regular maintence jobs done as quickly as possible.
"We've extended some hours," said Baum. "We've dedicated some techs just for that and we've hired some extra staff just to deal with phone calls. The only thing that would hold us up right now is parts availability. So that's the main concern right now ... we got about 500 [appointments] right off the bat."
Baum said he expects most recall repairs will be completed before the end of the month.
The demand for appointments at places such as Stampede Toyota has driven some customers to independent repair shops for non-recall work.
At Monza Auto in North East Calgary, mechanics are finishing up repairs on other models to make room for Toyotas scheduled to come in this week for non-recall work.
Dealership 'overwhelmed'
Owner Vince Greco said he has been getting a lot of calls from customers asking if he can take up the slack as the Toyota dealerships are jammed. While Greco's shop is not authorized to complete the recall work, his is a licensed Toyota repair shop.
"People are calling us and asking if we can service their cars, and we're overwhelmed with this," said Greco, adding he's fully booked for the next two weeks.
Other garages say they're bracing for even busier times in the coming weeks.
But not everyone is darting off to independent garages.
Steve Turner wants to complete regular maintenance on his Toyota Tundra soon. But he'll wait until the backlog subsides at his Toyota dealer.
"I'm a pretty loyal guy, especially to my garage. I don't like other people touching my vehicle so I'll stay put ... I'll wait."
Share Tools
Latest Calgary News Headlines
- Alberta radar running again after breakdown
- Predicting severe weather patterns is still presenting a challenge for local weather watchers after four Environment Canada Doppler radars stopped working properly this week. more »
- Inquiry rules on death of troubled Alberta teen
- A fatality inquiry into the death of a mentally troubled Alberta teenager is recommending hospitals tighten rules on all outings for psychiatric patients. more »
- Alberta readies 60 new ambulances for service
- Around 60 new ambulances will soon be whizzing across the province thanks to a large purchase by Alberta Health Services. more »
- Suspicious death in S.E. investigated
- A man was found dead in southeast Calgary early Friday morning in what police are calling suspicious circumstances. more »
Top News Headlines
- Aylmer triple stabbing leads to first-degree murder charges

- The estranged partner of a young mother who was stabbed to death along with her parents at their home in Aylmer, Que., has been charged with first-degree murder Friday. more »
- B.C. premier unhappy with disgraced Mountie's transfer
- B.C. Premier Christy Clark says she is not happy with the RCMP decision to transfer a disgraced Alberta Mountie to the West Coast. more »
- The risks and responsibilities of taking on Mt. Everest

- The deaths of five climbers last weekend on Mt. Everest, with more summits underway this weekend, fuels the debate about the risks and responsibilities of high altitude climbing. more »
- Henrique's OT goal sends Devils into Stanley Cup final
- The New Jersey Devils will vie for a potential fourth Stanley Cup in franchise history after defeating the New York Rangers in six games in the Eastern final, courtesy of rookie Adam Henrique's goal early in overtime. more »
- Former MLA questions need for Alberta Party
- Inquiry rules on death of troubled Alberta teen
- Alberta radar running again after breakdown
- Suspicious death in S.E. investigated
- Police couldn’t stop double fatal crash, judge says
- Alberta readies 60 new ambulances for service
- TEDxYYC brings passionate speakers to Calgary today
- Calgary woman who killed mother gets 5 years
- Beltline attack leaves man critically injured

