The B.C. government has unveiled a seniors' action plan in response to a sweeping review by Ombudsperson Kim Carter.

Carter had announced a system-wide review of seniors' issues in August 2008 after her office fielded dozens of complaints about neglect in care facilities, spouses being separated and the closure of seniors facilities.

In response, Health Minister Mike de Jong pledged Tuesday to establish a comprehensive action plan, including the establishment of an advocate, to ensure transparency in seniors' care.

"Today, we are announcing concrete actions to improve the lives of seniors, their families and their caregivers," De Jong said.

"Over the past decade, our focus has been on expanding the range of care options for seniors to meet increased demand for the fastest growing segment of our population. Now is the time to expand our efforts in ways that help seniors and their families navigate the system, easily access information about care options, and have a clear and simple way to have any concerns addressed."

The government is also giving $15 million to the United Way of the Lower Mainland to expand non-medical home support services to seniors in 65 B.C. communities.

Carter's 400-page report made 176 recommendations, including:

  • Tracking key home and community care data and reporting it publicly in an annual home and community care report.
  • Protecting seniors through consistent reporting and tracking of abuse and neglect.
  • Protecting those who complain in good faith about home and community care services from any adverse consequences for doing so.
  • Assisting seniors to continue to live at home by assessing the adequacy of current home support programs and analysing the benefits and costs of expansion.
  • Establishing an active inspection, monitoring and enforcement program in assisted living residences.
  • Enhancing dementia and end-of-life care services in residential care.

"Our report focuses on key areas where significant changes should be made with many recommendations that can be implemented quickly," Carter said at the time.

"We need to provide a renewed commitment to some of the most deserving and vulnerable members of our communities; a commitment that focuses on their needs, listens to their concerns and respects their choices."

With files from The Canadian Press