Woman wins court fight with collection agency
Last Updated: Tuesday, April 24, 2007 | 10:34 AM PT
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A 60-year-old Vancouver woman who suffered harassment by a collection agency has been awarded $2,000 by the B.C. Supreme Court.
Carole Roach owed $1,200 on her Canadian Tire credit card, and claimed she was put under undue pressure by Total Credit Recovery (B.C.) Ltd.
The agency contacted her at home and at work several times about the bill, said her lawyer, Jess Hadley.
"They phoned her at work and faxed her at work, and really stressed her out quite badly. And they persisted in calling her and contacting her even after she'd written a request asking they only contact her in writing.
"And that's something she's entitled to do under our consumer protection legislation, and they basically breached those protections."
Under the Collection Act, an agency must not put unreasonable pressure on the person in debt, their family or their employer.
The legislation also forbids calling the workplace except to confirm employment.
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