Cellphone user shocked by charges of $85K
Bell Mobility to adjust bill in 'measure of goodwill'
Last Updated: Wednesday, December 12, 2007 | 1:13 PM ET
CBC News
Related
Internal Links
A Calgary man is disputing a cellphone bill of nearly $85,000, claiming the phone company failed to tell him using his phone to surf the internet would cost so much.
The Motorola Krzr model Piotr Staniaszek bought from Bell Mobility allows him to use the phone to connect with his computer; downloading data to the computer resulted in the shocking charges.
"I didn't know what to think. I thought there was probably a mistake," the 22-year-old oil-field worker said of the extraordinary total.
A spokesman for Bell said the company will adjust Staniaszek's bill in "a measure of goodwill." But he will still owe Bell more than $5,000.
A bill that large is extremely rare, spokesman Jacques Bouchard said.
"What happened is that the client used the cellphone as a modem linking it directly to the computer and downloading huge files, ... high-res movies for instance."
Staniaszek said he pays $10 a month for unlimited mobile browsing on his cellphone. "So I figured that was the same thing, but I guess not."
After speaking to Bell about November charges of $65,000, Staniaszek said he was informed his bill had increased to nearly $85,000 after more downloading in December.
Staniaszek said the company should have alerted him to the soaring tally. He normally pays about $150 a month for his phone.
"The thing is, they've cut my phone off for being like $100 over. Here, I'm $85,000 over and nobody bothered to give me a call and tell me what was going on.
"I told them I wasn't aware that I would be charged for hooking up my phone to the computer. I'm going to try and fight it, because I didn't know about the extra charges. Nobody explained any of this to me."
Bouchard said Bell cannot monitor the activities of every one of its customers.
Share Tools
Top News Headlines
- Raitt closer to ending CP Rail strike
- Labour Minister Lisa Raitt is prepared to end the Canadian Pacific Rail strike if necessary, after both CP Rail and the union rejected a proposal for voluntary arbitration by the government-appointed negotiator on Sunday. Raitt tells CBC News she is "extremely disappointed." more »
- Syrian regime denies role in Houla massacre
- The UN Security Council condemned the Syrian regime at an emergency meeting Sunday, holding president Bashar al-Assad's military responsible for the massacre of more than 100 people, dozens of whom were children younger than 10 years old. more »
- Ryder Hesjedal wins prestigious Giro d'Italia
- Victoria, B.C., native Ryder Hesjedal has become the first Canadian to win one of the cycling world's three Grand Tour events, wrapping up the 2012 Giro d'Italia with an excellent performance in the final stage in Milan. more »
- Neighbour may have helped find missing kids in Mexico
- Two Winnipeg children who had been missing for nearly four years were found in Mexico after a man raised concerns about his neighbour, according to a private investigator. more »
Latest Business Headlines
- Bankia asks Spain for €19B
- The board of directors of Spain's troubled bank, Bankia, has asked the Spanish government for €19 billion ($24.5 billion Cdn) in financial support. more »
- EI reforms aim to boost employment, Flaherty says
- Finance Minister Jim Flaherty defended his government's proposals to change employment insurance, saying the aim is to remove "disincentives to employment." more »
- Employment Insurance review boards to be scrapped
- The federal government is scrapping two review boards used by people appealing decisions made about their employment insurance. more »
- Ottawa moves to limit foreign investment reviews
- The federal government is raising to $1 billion the amount of foreign money that can go into a Canadian company before the investment is reviewed. The review has been used in the past to block foreign takeovers of MDA and Potash Corp. more »
Lang & O'Leary Exchange
Markets
| Index | Last Trade | Change |
|---|---|---|
| TSX COMPOSITE | 11576.47 | 10.4 |
| DOW | 12454.83 | -74.92 |
| NASDAQ | 2837.53 | -1.85 |
| SP 500 | 1317.82 | -2.86 |
| NYSE COMPOSITE | 7534.32 | -18.01 |
| AMEX | 2227.37 | 1.45 |
| TSX-VENTURE | 1309.27 | 26.8 |
The data on this site is informational only and may be delayed; it is not intended as trading or investment advice and you should not rely on it as such.
Business Features
- Teen struck by lightning in Ottawa dies
- Missing Winnipeg children found in Mexico
- Quebec tornadoes cause millions in damage
- Syrian regime denies role in Houla massacre
- Montreal protesters march in peaceful defiance
- Woman's remains found in hockey bag on Cape Breton river
- Remains found in bag on Cape Breton river ID'd
- Everest team unable to bring down Toronto woman's body
- WWE apologizes to Brazil over Canadian's flag stomp

