David Colman: Embrace the perspectives of your employees
- January 28, 2008 7:49 AM |
- By Michael Hlinka
Money Talks is a collection of daily columns from The Business Network, which airs weekday mornings on CBC Radio One at 5:45 a.m. ET (6:15 a.m. ET in N.L.).
By David Colman, a partner with TriOpus Group in Regina
(Listen to the original audio)
I just read something in a book that stopped me in my tracks. It said, 'There is no such thing as logic. If there was, we would all think the same way. There are only perspectives'. I immediately discounted the notion, but it wouldn't leave me alone. The more I thought about it, the more sense it started to make.
Recently, while passing through Heathrow Airport, my attention was grabbed by several advertising posters for a major worldwide bank. The first poster showed people sunbathing on a cruise ship. The caption was simple - it was the word 'Pleasure'. Next to that poster was another that showed a picture of someone hanging from a mountain. Its caption was simple too - It was the word 'Pain'. Next was the cruise ship poster again, but this time it bore the word 'Pain' followed by the mountain climber poster and the word 'Pleasure'.
All of a sudden, the concept that there are only perspectives started to gain some credibility in my mind.
But what has this to do with leaders and leadership? As leaders, invoking the trump card of logic and common sense, can result in narrow-mindedness and herd mentality when it comes to decision making. As the late writer and critic Joseph Krutch said, "Logic is the art of going wrong with confidence".
So what is the value of perspective to you as a leader? There is, of course, one viewpoint or perspective and that is yours. You may call it a logical viewpoint. But when it comes to making the right decisions, there are several perspectives within your team that need to be considered. The perspectives of the sales leader differ from the HR, marketing, audit, and accounting leaders. Some of your team members may want things done now, other may want them done right, while others may want to consider the impact on employees and customers. Each one on your team members brings a different perspective to the table.
I recently asked a group, "What would things be like if everyone you lead thinks exactly the same way you do"? Some said, "It would be wonderful, we'd get so much done". Other said, "It would be World War Three".
Embrace the perspectives of your employees. After all, as writer Rita Mae Brown said, "If the world were a logical place, men would ride side saddle".
(Click on the comment link below to share your view)
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Comments (3)
It is so true that every decision-maker thinks his/her perspective is the right one and in the rush to make unilateral decisions forget to consult with the ones that actually get the job done--their employees.
Also if everyone had the same paradigm and saw the world in the same way, it would be a very boring place to live.
You are confusing Logic and Rationality. Logic is absolute. Rationality is not. What one person considers rational another will consider irrational.
Basically, Rationality is the lens through with you view the world, and logic is what you use to calculate the correct decision based on what you see. Everyone has the same logic, but everyone has a different perspective; everyone has a different lens in the front of their mind that twists reality to their own viewpoint. By the time you feed information into your mind's logic centres you have already twisted reality into a knot. It isn't the logical process of your mind that is at fault, but your perspective.
In other words, if you (and everyone else) view the world through rose coloured glasses, is it the fault of your eyes that everything looks red? No, it is the filter, the glasses, that causes the problem.
In the same way it is your rationality, not your logic, that makes everyone view the world in a different, often irrational, way.
I agree with the rationality/logic argument presented above. Logic is infallible, it represents the weighing of options, and choosing the correct choice based on the situation.
Bias is the all-encompassing term for perspective and rationality. Each individual has their own desires and agendas, and for a group enviroment, establishing these in a heirarchical manner is key.