Interac e-Transfer service fully restored
Users of Scotiabank, BMO, CIBC, TD and RBC reported seeing error messages when trying to transfer money Friday
Interac says its e-Transfer service is back to being "fully operational among all financial institutions" after it was suspended Friday morning while technical issues were being worked out.
The INTERAC e-Transfer service is back online fully operational among all financial institutions. Read more at interac.ca—@INTERAC
The company made that announcement on Twitter early Sunday and stressed on its website that "this was not an attack on our system," and that it took the service offline Thursday night to address "an internal technical issue."
By Friday morning, many people were reporting they weren't able to use the service through several Canadian banks, including Scotiabank, BMO, CIBC, TD Bank and RBC, and were seeing error messages.
Any eta for a resolution? Waiting to pay my rent.—@labradorookpik
Perfect timing when were all trying to send rent to our Landlords.—@jazzjcook
this is so frustrating. I need this to work to have money for food. I wonder if there are any other ways of receiving money better....—@MakoDalin
do you guys care to explain exactly what the issue was? considering this is the one day where everyone is tryna pay rent/bills w ur service—@Mhamilton69
Some users took to social media to complain, saying they aren't able to pay their rent without the service.
"The service disruption was caused by a technology issue," Interac spokesperson Colleen Harasymchuk told CBC News in an email.
"At no time was any data at risk."
Interac said it began restoring e-Transfer service shortly before 9 p.m. ET on Saturday, "through all financial institutions on a sequential basis."
Interac had been doing regular social media updates since the service began having technical problems late Thursday.
While offline, the company said any money transfers that were in transit would be secure and would be processed once the system came back online.
With files from The Canadian Press