Story Tools: PRINT | Text Size: S M L XL | REPORT TYPO | SEND YOUR FEEDBACK

In Depth

Technology

Hitting the target

Increased personalization of ads here to stay, despite privacy concerns

Last Updated October 3, 2007

The Pharos GPS Phone 600 All-in-One Mobile Device: an unlocked phone with built-in WiFi and Bluetooth, FM radio and digital camera/camcorder. Keying ads to GPS location could represent the next major breakthrough in targeted advertising. (Damian Dovarganes/Associated Press)

Social networking sites and advances in mobile technology are giving advertisers an unprecedented ability to focus their pitch to a very specific focus group: you.

Targeted advertising, the trend to focus on consumer niches rather than the general population, is hardly new. If you've ever signed up for a contest, applied for a credit card or subscribed to a magazine and later found yourself on a mailing list, you've been targeted as a more likely purchaser of a product or service than a randomly selected individual.

The focus of traditional targeted advertising, however, has always been smaller groups of people, not individuals. Take out a mortgage and advertisers will identify you as a homeowner. Subscribe to a wedding magazine and you could be targeted as a bride- or groom-to-be. It's not so much "who you are" as "what you are."

That may be changing, say experts, as social networking sites, more advanced search methods and the possibility of tracking consumers through mobile technology provides even greater detail on the tastes of individuals.

"Targeting is the future of advertising," said Andrew Frank, research vice-president at Gartner, an information technology research firm based in Connecticut.

"Traditionally, when you targeted a small group of people, you sacrificed your overall reach in order to get more bang for your buck," he told CBC News.

"But now tailored ads are an ubiquitous feature of all media. We're seeing it on the internet, in mobile and television, and perhaps someday on outdoor signs. And it's becoming increasingly personalized."

Big business on the net

Personalization has had the biggest success on the internet, a result of the level of consumer interaction with the medium. Search the online book retailer Amazon and the company will make recommendations based upon the books you've already purchased. Send an e-mail to a friend on Gmail and Google will show you ads that correspond to words found in your message.

Other internet companies have taken notice. In the summer of 2007, Yahoo Inc. launched SmartAds, a platform for more personalized ads, while Time Warner's AOL bought behavioural ad company Tacoda. Research company eMarketer projects that spending on behavioural targeting will nearly double to $1 billion US in 2008 and hit $3.8 billion US by 2011.

But even these advertisements focus only on snippets of an individual. Social networking websites, which compile everything from contacts to biographical detail to likes and dislikes, offer an even greater potential for personalization.

In September 2007, News Corp. became the first social networking site to sell ads keyed into users' profile pages. Fox Interactive Media head Peter Levinsohn told an investor conference that the company would only use information users have freely expressed on their pages.

"No one else in the marketplace can offer this kind of concentrated reach," Levinsohn told the Associated Press.

Social networking and user-generated sites provide an ideal backdrop for personalized advertisements, said Tim Richardson, a technology professor at Seneca College and the University of Toronto.

"Yahoo lost to Google because it was using banner ads at the top of the page while Google was placing targeted ads next to searches. If you start invading MySpace and YouTube, now you can really reach people," he told CBC News.

From 'who are you?' to 'where are you?'

While social networking sites provide advertisers with more information on who you are, mobile telephony could open the door to another key piece of data: where you are.

Increasingly, sophisticated mobile handsets are incorporating Global Positioning System satellite technology to provide users with mapping information. Tying mapping data into advertising is a natural move, said Richardson.

"One of the greatest weaknesses of marketing is you don't know location, you don't know how close people are to your store," he said.

But if advertisements were tied to a phone's GPS, the consumer might get an ad telling them not only about a sale nearby, but how to get there.

"This could be the holy grail for advertisers, the next killer application," Richardson said.

There's a market to be had in mobile advertising. According to U.S. research firm Informa Telecoms & Media, the mobile advertising market was estimated at $871 million US, or 0.2 per cent of the overall advertising industry, in 2006. But by 2011, the market will reach $11.35 billion US, according to a study published in 2006.

Consumers still leery

In principle, consumers benefit from receiving advertisements that are more relevant and so they should find them less annoying.

But that isn't the case, said Frank of Gartner.

"We're a long way away from that ideal right now," said Frank. "Consumer confidence in advertising is at an all-time low, and with targeted ads, there is a whole raft of privacy issues that hasn't been worked out."

Richardson said the lack of confidence stems from an apprehension about how the company, organization or government acquired the information.

In Canada, companies seeking to obtain private data must get permission from customers before they can distribute, store or use that data for other purposes. But those rules don't govern companies that don't have any of their operations in Canada.

In response to concerns from the European Union about the data they were accumulating, internet search companies have put limits on how long they can keep personal information accumulated from search requests, with Google and Microsoft expunging data after 18 months and Yahoo and AOL removing search data after 13 months.

Even when consumers know how and where the information is being obtained — for example, through a MySpace page or a Google search — there's still a sense that privacy has been violated, said Richardson.

"People become a little nervous if they think you know too much information about them," he said.

"If you target them too closely, it can have an adverse or opposite effect," he said.

Go to the Top

Story Tools: PRINT | Text Size: S M L XL | REPORT TYPO | SEND YOUR FEEDBACK

World »

Arab League wants UN peacekeepers in Syria video
The Arab League has called for the UN Security Council to create a joint peacekeeping force for Syria and urged Arab states to sever all diplomatic contact with President Bashar Assad's regime.
updated Greece cleans up after anti-austerity riots video
Firefighters douse smouldering buildings and cleanup crews sweep rubble from the streets of central Athens after a night of rioting during which lawmakers approved harsh new austerity measures.
new Whitney Houston death shows no signs of trauma video
Whitney Houston's life of glorious song and unnerving self-destruction apparently ended on Grammy weekend, but it could be weeks before investigators know exactly why she died.
more »

Canada »

Hit and run victim's family fears accused will walk
The family of a young mother killed in a hit and run is outraged that the case against the alleged driver is among thousands in B.C. at risk of being thrown out because of a huge court backlog.
Manitoba wants ER death lawsuit thrown out
The Manitoba government is making a court bid Monday to quash a lawsuit by the family of Brian Sinclair, a homeless man who died after waiting 34 hours in a hospital emergency room in 2008.
Still no power for 1,500 in Maritimes
Parts of eastern P.E.I. and the Tracadie-Sheila area of New Brunswick still have no electricity Monday morning following a storm Saturday.
more »

Politics »

new Duceppe to explain Bloc Québécois expenses
Former Bloc Québécois leader Gilles Duceppe is back on Parliament Hill on Monday to defend himself against allegations he misused public funds.
NDP leadership hopefuls face off in Quebec City video
Federal NDP leadership candidates argued over Canada's global standing, climate change and language during a French-only debate in Quebec City on Sunday.
Tibet PM sees human-rights 'tragedy' unfolding
In an exclusive interview Saturday on CBC Radio's The House, the prime minister of the Tibetan government-in-exile, Lobsang Sangay, sounded the alarm on the "tragedy" unfolding in Tibet and called on Canada to take action.
more »

Health »

Chronic fatigue may be reversed with exercise
Taking it easy is not the best treatment for chronic fatigue syndrome, rather exercise and behaviour therapy are, a large study finds.
AT&T buys T-Mobile USA for $39B US
AT&T Inc. said Sunday it will buy T-Mobile USA from Deutsche Telekom AG in a cash-and-stock deal valued at $39 billion US, becoming the largest cellphone company in the U.S.
Milky Way home to 50 billion planets: NASA
Scientists have compiled the first cosmic census of planets in our galaxy: at least 50 billion planets are estimated to call the Milky Way home.
more »

Arts & Entertainment»

Adele wins best album, best record Grammys
Adele capped off a "life-changing" year by winning six Grammys Sunday night, including record of the year and album of the year for 21
new Whitney Houston death shows no signs of trauma video
Whitney Houston's life of glorious song and unnerving self-destruction apparently ended on Grammy weekend, but it could be weeks before investigators know exactly why she died.
Britain's BAFTAs honours The Artist
Silent movie The Artist dominated the British Academy Film awards, the U.K. equivalent of the Oscars, winning seven awards, including best picture.
more »

Technology & Science »

new FBI seeks social media data mining tool audio
The U.S. government is seeking software that can mine social media to predict everything from future terrorist attacks to foreign uprisings, according to requests posted online by federal law enforcement and intelligence agencies.
CBC launches digital music service
CBC is diving into the world of online music with the goal of providing listeners access to their favourite tunes and a way to discover new artists and connect with fellow music fans.
point of view Video game's 50th anniversary marked by MIT
Students at MIT celebrated the 50th anniversary of Spacewar!, the first videogame in history, by re-creating it on a computer the size of a business card.
more »

Money »

new Housing market to stay stable, says CMHC
Canada Mortgage and Housing Corp. is predicting the Canadian housing market will remain fairly stable this year and next, with little change from 2011 in prices, new home construction and sales of existing homes.
updated North American markets gain after Greece austerity plan approved video
World stock markets rise after Greece's parliament approves a new set of austerity measures that were required by international lenders in exchange for an emergency bailout.
updated Greece cleans up after anti-austerity riots video
Firefighters douse smouldering buildings and cleanup crews sweep rubble from the streets of central Athens after a night of rioting during which lawmakers approved harsh new austerity measures.
more »

Consumer Life »

Honda recalls Fit subcompacts
Honda Canada says it will recall 14,640 of its 2009 and 2010 Fit subcompact cars to replace lost motion springs.
U.S. travel fee proposal criticized by Harper
Prime Minister Stephen Harper says he doesn't think much of a new border tax that's being proposed by the United States, calling it a cash grab designed to help a budget crisis.
Bell class action suit approved by Que. court
A Quebec Superior Court judge has authorized a class action lawsuit to go ahead against Bell Mobility.
more »

Sports »

Scores: NHL NBA

Virtue, Moir outduel Davis, White to win Four Continents video
For the first time in nearly two years, Canada's Tessa Virtue and Scott Moir beat the American team of Meryl Davis and Charlie White in ice dancing. The reigning Olympic champions won gold at the Four Continents Championships on Sunday in Colorado after outduelling Davis and White in the free skate.
Canada fails to advance to Davis Cup quarters
Canada failed to advance to the Davis Cup quarter-finals Sunday as France's Jo-Wilfried Tsonga beat surprise substitute Frank Dancevic in straight sets in Vancouver.
Red Wings tie NHL record with 20th straight home win video
The Detroit Red Wings equalled an NHL record with their 20th straight win at home, beating the Philadelphia Flyers 4-3 Sunday night on the strength of Johan Franzen's tiebreaking goal early in the third period.
more »

Diversions »

[an error occurred while processing this directive]
more »