Ticket holders await news on Jackson concert refunds
Concert promoter pledges to announce refund information early next week
Last Updated: Friday, June 26, 2009 | 9:53 AM ET
CBC News
Related
Internal Links
Video
- Adrienne Arsenault reports: Ticket-holders await news on Jackson concert refunds (Runs: 3:59)
- Play: QuickTime »
- Play: Real Media »
Michael Jackson: 1958-2009
Life and times
Have your say
Tributes
- Jackson fans mourn around the world
- June 26, 2009
- Tributes pour in for 'King of Pop'
- June 25, 2009
- Video inspires copycat Thrillers
- October 31, 2007
News
- OBITUARY: Michael Jackson dies at 50
- June 25, 2009
- Jackson autopsy underway in Los Angeles
- June 26, 2009
- Ticket holders await news on Jackson concert refunds
- June 26, 2009
- Jackson's death slows web to a crawl
- June 26, 2009
- Jackson record, memorabilia sales spike
- June 26, 2009
- Michael Jackson's weeping daughter caps memorial
- July 7, 2009
Blogs
CBC Archives
- Michael Jackson's Victory tour rocks Montreal
- TV, Sept. 17, 1984 - 6:00
- Michael Jackson retail ripoff
- TV, July 9, 1984 - 2:09
- Michael Jackson bids for the elephant man
- Radio, June 17, 1987 - 5:02
A worker outside London's O2 arena on Friday sits below a screen bearing a message about Michael Jackson's death. (Akira Suemori/Associated Press)The day after Michael Jackson's death, some still-mourning fans are wondering whether they'll get refunds for the London concert series the King of Pop was to have started in just two weeks.
Concert promoter and producer AEG Live had been scheduled to host Jackson's 50-concert residency at London's O2 arena beginning July 13.
A statement on AEG Live's website on Friday said "full ticket refund information and procedures will be released early next week" for all ticket holders.
"Fans are advised to hold onto their ticket vouchers/proof of purchase," the statement said.
Billed as the singer's farewell performance, with an estimated cost of $20 million US to stage, the This Is It series quickly sold out after 750,000 fans rushed to snap up tickets.
AEG representatives have said in interviews that Britons purchased about 90 per cent of the concert tickets, while fans from other countries purchased the balance.
Ticketmaster, estimated to have sold more than half of the tickets, released a statement saying the company "is aware of the news relating to Michael Jackson. We have no official information at this stage."
Eric Baker, chief executive of Viagogo, a British online ticket-exchange company, said in a statement that all tickets purchased via his company will be refunded directly, "no forms, no fuss, just refunded. We will be in touch with everyone in due course."
Seatwave, another online ticket agency, sold around three per cent of the seats for the London concert series, and said it would refund all tickets purchased via its website. "This is the biggest cancellation I've ever seen," Seatwave head Joe Cohen told Forbes.
Michael Jackson fans Karen Marcemy and David Vilo stand outside the Lyric Theatre in London, which is showing the musical Thriller, on Friday. (Matt Dunham/Associated Press)According to a spokeswoman for eBay, fans who purchased their tickets from private sellers on the online auction site should first contact the seller to obtain a refund. If the purchase was made with a PayPal account, it is also covered by insurance and a claim must be filed within 45 days.
In London, shocked Jackson fans gathered at the Lyric Theatre — home of a live show based on the album Thriller — and awaited news regarding refunds.
According to Billboard magazine, ticket sales had generated more than $85 million US, with AEG already having spent as much as $30 million on the concerts, for which Jackson had been rehearsing in Los Angeles.
'No issues whatsoever'
AEG Live CEO Rand Phillips said in interviews in May that Jackson had undergone medical screening and that there were "no issues whatsoever."
Jackson's manager, Frank DiLeo, told the Los Angeles Times that as late as Wednesday night, Jackson appeared happy with the progress of rehearsals and the prospect of the London concerts.
"He just told me how happy he was and that things were finally working out the way he wanted," DiLeo said.
Choreographer Kenny Ortega, who worked on Dangerous and other Jackson music videos, and also directed the High School Musical films, had been directing the famed entertainer for the This Is It shows.
"We had a 25-year friendship. This is all too much to comprehend," Ortega said in a statement. "This was the world's greatest performer, and the world will miss him."
With files from The Associated PressShare Tools
FILM REVIEW: Men in Black 3 by Eli Glasner May. 25, 2012 11:40 AM Will Smith and Tommy Lee Jones are back in the action sequel Men in Black 3, a third instalment of a series now 15 years old. Though new addition Josh Brolin manages some amazing mimicry as a younger version of Jones, the story doesn't measure up to the weird and wonderful charms of the original, says film reviewer Eli Glasner.
Top News Headlines
- Quebec students to challenge Bill 78 in court
- A collective of student associations, unions and environmental groups is holding a news conference Friday morning to announce their plans to mount a legal challenge against Bill 78. more »
- Teens share bullying tales in confession booth
- Raw stories about bullying emerged when a video booth was set up inside a Quebec high school. more »
- Reclaiming the dead on Mt. Everest

- The difficulty, danger and expense of removing the bodies of climbers who died in Mount Everest's "death zone" mean most of the dead remain on the mountain as a stark reminder to other climbers of the risks. more »
- Foreign investment review threshold rising to $1 billion
- The federal government is raising to $1 billion the amount of foreign money that can go into a Canadian company before the investment is reviewed. more »
Latest Arts & Entertainment News Headlines
- Shakespeare's Winter's Tale gets African reboot
- A Nigerian theatre company is performing an African reboot of The Winter's Tale, one of the lesser known tragicomedies written by the Bard, in London as part of the London Cultural Olympiad. more »
- Elton John cancels Las Vegas concerts over illness
- Elton John is suffering from a serious respiratory infection and has cancelled three Las Vegas performances on doctors' orders. more »
- Double-lung recipient dances on Ellen show
- Organ donation advocate Hèlène Campbell of Ottawa made her second appearance on the Ellen DeGeneres Show, but her first since undergoing a double-lung transplant. more »
- Vancouver Bieber fans in disbelief over tour snub
- Justin Bieber announced yesterday morning the dates of his world tour in support his latest album Believe, but fans in Vancouver were disappointed to see that their city didn't make the list. more »
Q Blog
Toni Morrison on her two selves May. 25, 2012 11:43 AM Jian speaks with the celebrated African American author and academic about her two conflicting selves, and her new novel, Home.
CBC Books
Talking about war May. 25, 2012 11:35 AM The public conversation around war has always been complex and thorny. How does Canada's military approach differ from that of other countries? Are we a society of peacekeepers or warriors? These are some of the questions that Noah Richler explores in his new book What We Talk About When We Talk About War.
- Reclaiming the dead on Mt. Everest
- New mom among dead in Aylmer triple stabbing
- Workers' EI history to affect claim under new rules
- Employment Insurance review boards to be scrapped
- Conservatives move again to have robocalls suits tossed
- Teens share bullying tales in confession booth
- Gatineau police to question man in multiple homicides
- Quebec faces mounting pressure amid student crisis
- SpaceX capsule captured by Canadarm2


