Andie MacDowell has learned the hard way that tweeting a complaint doesn't always get sympathy on social media.
The 57-year-old actress, known for her roles in the films Groundhog Day, Four Weddings and a Funeral and Sex, Lies and Videotape, tweeted at American Airlines on Friday after getting bumped from the first-class section: "Paid for first class & they put me in tourist because of my dog that I pre-booked & paid for."
Company shaming online can be an effective tool when customer service goes wrong, but MacDowell's story didn't sit well with a lot of people who saw the post.
The Magic Mike XXL star was bombarded with complaints directed not at the airline, but at Macdowell herself and what was perceived as her elitist attitude. The messages put MacDowell and many of her fans who tried to respond on the defensive.
The star, who was travelling with her rescue dog for the first time, tried to explain she only complained because she felt a particular employee had been rude to her, and she also wanted to get part of her flight reimbursed.
"Just hate that I paid for what I didn't get," she wrote in response to a message on Twitter.
MacDowell addressed many of the harsh statements directed at her initial tweet in a positive way.
The backlash also forced her to write again on Sunday, saying she's happy to fly coach, travel by bus or the subway as long as she's not asked to overpay. She then wrote: "Lessons learned, never complain on Twitter."
I'm very happy flying in coach I'm happy on a bus or the subway but if I play for first class, that's where I want to be,that was the point— @AndieMacDowell3
Lessons learned never,complain on Twitter & don't pay for first class on American Airlines, only express gratitude...can we move on now💗— @AndieMacDowell3