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New Brunswick eyes Kingston's "patient-first" approach to health care


New Brunswick hospital managers are looking to a Kingston hospital for help. In the span of a few short years, Kingston CEO Leslee Thompson took a hospital with one of the worst reputations and turned it into one the best. How'd she do it? It may sound like a no-brainer... but Thompson and her staff began listening to patients and putting them first.


Posted: Oct. 3, 2013

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    Kingston Hospital CEO

    Leslee Thompson

    Kingston Hospital CEO Leslee Thompson talks about changes her hospital has made to improve patience care.

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    OR Manager

    Laurie Thomas

    OR Manager at Kingston General Hospital, Laurie Thomas, explains how a tracking system was installed to help family and friends keep tabs on a loved one in the hospital.

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    Patient Advisor

    Angela Morin

    Angela Morin explains why she became a "Patient Advisor" at Kingston General Hospital and how her role works.

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    Lead on patient-centered care

    Daryl Bell

    Daryl Bell, the lead on patient-centered care at Kingston General Hospital explains how his own health scare drove home the importance of the "patient first" approach.

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    Patient Advisor

    Karen Nicole Smith

    Patient Advisor Karen Nicole Smith explains how she made a difference for home dialysis patients.

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