New Brunswick eyes Kingston's "patient-first" approach to health care
New Brunswick hospital managers are looking to a Kingston hospital for help. In the span of a few short years, Kingston CEO Leslee Thompson took a hospital with one of the worst reputations and turned it into one the best. How'd she do it? It may sound like a no-brainer... but Thompson and her staff began listening to patients and putting them first.
Posted: Oct. 3, 2013
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Kingston Hospital CEO
Kingston Hospital CEO Leslee Thompson talks about changes her hospital has made to improve patience care.
OR Manager at Kingston General Hospital, Laurie Thomas, explains how a tracking system was installed to help family and friends keep tabs on a loved one in the hospital.
Angela Morin explains why she became a "Patient Advisor" at Kingston General Hospital and how her role works.
Lead on patient-centered care
Daryl Bell, the lead on patient-centered care at Kingston General Hospital explains how his own health scare drove home the importance of the "patient first" approach.
Karen Nicole Smith
Patient Advisor Karen Nicole Smith explains how she made a difference for home dialysis patients.