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Canadian Consumer
Resources
CBC
News: Marketplace cannot
respond to individual requests
for consumer advice or assistance.
If you would like counseling
or information on how to deal
with a personal consumer situation,
or if you would like to lodge
a complaint, you may wish to
contact one of the following
organizations:
 CBC
does not endorse and is not responsible
for the content of the links posted
below. CBC does not necessarily
agree with nor has it verified
the accuracy of information linked
to. Links will open in new window.
Industry
Canada’s Competition Bureau
Lodge a complaint about unfair or misleading advertising.
Phone: 1-800-348-5358
Industry
Canada and RCMP’s Phonebusters
Lodge a complaint about phone/mail/e-mail scams and/or fraud.
Phone: 1-888-495-8501
Transport
Canada
Lodge a complaint about a vehicle.
Phone: (613) 990-2309
Health
Canada’s Healthy Environments
and Consumer Safety Branch
Report a potentially dangerous product.
Phone: (613) 957-6343
Financial
Consumer Agency of Canada
Launch a complaint against a financial institution.
Service in English: 1-866-461-FCAC (3222)
Service in French: 1-866-461-ACFC (2232)
Provincial
and Territorial Consumer Protection
Agencies
Staff in these offices provide consumer counseling.
List of office names and contact information: http://strategis.ic.gc.ca/epic/internet/inoca-bc.nsf/en/ca01506e.html
Canadian
Motor Vehicle Arbitration Plan
(CAMVAP)
“A program where disputes between consumers and vehicle manufacturers about
alleged manufacturing defects or implementation of the manufacturers' new vehicle
warranty can be put before a neutral third party (arbitrator) for resolution.”
Phone: 1-800-207-0685
General
Insurance OmbudService
“Acts as a mediator between insurance companies and consumers providing
dispute resolution and conflict resolution solutions.”
Phone:
1-877-225-0446
Do
Not Contact Service - Canadian
Marketing Association
"Enables
individuals to reduce the number
of marketing offers they receive
by mail, telephone and fax. Consumers
register to have their names removed
from marketing lists held by members
of the Canadian Marketing Association."
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