Product Safety Risk
Philips Plasma Flat Panel Televisions with
March 21, 2006
Philips Consumer Electronics
and the Consumer Product Safety Commission
have announced the recall of about 11,800
Flat Panel Televisions with Ambilight Feature
due to a safety risk. Consumers should
stop using the Ambilight feature immediately
unless otherwise instructed.
Arcing by capacitors inside the left and
right side of the back cabinets of these
TVs can pose a safety risk.
Philips has received nine reports of arcing
by the capacitors. The results of such incidents
were contained within the TVs due to the
use of flame retardant materials resulting
only in damage to the TV. There have been
no injuries reported.
The recall involves only certain 42 and
50 inch, 2005 model Philips branded Plasma
Flat Panel Televisions with Ambilight technology,
which is an ambient lighting feature that
projects a soft light onto the wall behind
the TV to enhance the display. They were
manufactured with the following model, date
codes, and serial numbers:
||Beginning Serial Range
||Ending Serial Range
The model and serial numbers
can be found on the back of the TV
on the label that looks like this:
The serial number can
also be obtained by pushing the following
keystrokes on the remote control: 123654,
after which a customer service menu ("CSM")
will be displayed on the screen. In the
menu, line 03 displays the type number
and line 04 displays the production code
(identical to the serial number of the
set). Press the MENU button on the remote
to exit the CSM.
Consumer electronic stores and online from
June 2005 through January 2006.
Consumers should immediately turn off the
Ambilight feature and contact Philips for
instructions on how to receive free in-home
service to have their TV repaired for free.
For more information,
contact Philips at (888) PHILIPS [888-744-5477]
anytime. When you call this number, an
automated voice attendant will ask you
to say or enter a "Priority
PIN number." Please enter the numbers "4445" and
you will be put in contact with a Philips
representative who will assist you.
Consumers also can go to the
or write to Philips at V.P. Service, Philips
Consumer Electronics North America, 64 Perimeter
Center East, Atlanta, GA 30346.