Originally aired on November 16, 2006

Liz & Fabian bought a Singer vacuum cleaner through an infomercial. After more than a year, the vacuum cleaner still has not arrived. Burt and his wife changed their minds about their funeral plans and cancelled their contract. They got their money back, except for the money for a cremation urn. Tom bought into the dream of a vehicle that would last a decade. But when the transmission in his $40,000 van went kaput just past its warranty, Honda refused to repair it.

Originally aired on NOVEMBER 23, 2006

Patrick's family signed up for with Primus for long distance service but ended up getting charged for internet service he never used or received. Mark renewed his cell phone contract with Bell Canada for a reduced rate but ended up getting charged more than he agreed for. He wants the rate he signed up for. Antoinette was shocked to learn the computer she returned to Staples was repaired and resold to someone else along with all her personal files that were on the hard drive.

Originally aired on NOVEMBER 30, 2006

Nathan had not used his Aeroplan loyalty card program in years and then discovered because of company policy his points had been wiped out. Dawn says a faulty passenger door on her new KIA minivan put her family in danger. She is frustrated with the company's refusal to fix her concerns. Victoria purchased a new phone from Fido with a local calling rate. However her phone number was based in a city 300km away making many of her calls long distance.

Originally aired on DECEMBER 7, 2006

When Faye's husband died last year she removed his name from the Union Gas bill. She was then charged a higher rate by the utility. Catlin won a contest for an Ipod but then found it impossible to collect his prize from a Royale paper company. Nick bought a new Ford minivan in 2003 but his van has been in the shop almost 24 times since then. He wants a replacement.