BROADCAST DATE : Jan 24, 2014

Point Of No Returns

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Marketplace puts retailers' return policies to the test. Out of luck, because you've lost your receipt?  Don't have the original packaging?  Missed the 30-day deadline?

Retailers don't have to give your money back, or offer an exchange or a credit. That means a successful return often comes down to a shopper's individual abilities.  We teach three Canadians the secrets of negotiation - then challenge them to do successful returns. We reveal what it takes to get past the point of no returns.