When we originally aired this story, Air Canada told us that improving on-time performance was a priority for the airline. In an e-mail to Marketplace, we were told: "Air Canada is now engaged in a company-wide, on-time-performance initiative that is resulting in continuous improvement in this area."
So two months later, we wanted to know: Are they delivering on the promise to get us where we're going on time?
As we originally reported, Air Canada had the worst on-time performance of any major airline in 2012 according to FlightStats, a company that tracks on-time performance across the airline industry. Almost 40% of all Air Canada's 2012 flights got to their destination late.
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Turns out, things are getting better. According to FlightStats, for the period of January to May 2013, the number of late flights had decreased to almost 30%, with 69.2% arriving on time. Which means that Air Canada has started to turn things around: when it comes to its on-time arrival record, it's no longer the worst performer among major international airlines.