computer_user_640
in

Can’t see our videos?

Hi Marketplace viewer (or aspiring viewer)!

If you're here, it means you're having trouble viewing our videos. We're sorry about that, but hope this page can provide some solutions.

First off, CBC uses Flash video and the majority of viewing problems stem from using an older version of Adobe Flash Player.

Still having problems? CBC's Video FAQ page also addresses a lot of common issues.

No luck? The problem may be specific to your browser. Click the browser name to jump to that section.

 

Internet Explorer

If you're using IE, it may be a question of which version and which edition (32-bit or 64) you're using. This Microsoft site explains a bit more and how to change settings to enable Flash.

For IE9 or higher, Adobe has tips and an instructional video on enabling Flash. 

 

Chrome

Chrome updates automatically whenever a new version of Flash becomes available, so the first step is to make sure you version of Chrome is up-to-date. From your menu, select Chrome, then About Google Chrome.

Image caption

It's also possible that Flash is disabled. To re-enable it:

  • Type about:plugins into the address bar at the top of a Chrome browser window.
  • Click Details at the upper-right corner of the page.
  • Find the Flash (or Shockwave Flash) listing on the Plug-ins page and click the corresponding Enable button.
  • Close Chrome and restart.

Adobe's site provides more information on enabling the add-on for both Windows and Mac.

 

Firefox

Mozilla provides a detailed troubleshooting guide for testing and updating Flash in your browser.

 

You may also need to enable JavaScript.

In Windows:

  • Open Firefox.
  • Choose Tools, then Options to open a dialog box.
  • In the row of colored icons at the top, click Content.
  • Select the Enable JavaScript check box so that a tick appears.
  • Click OK.

In Mac OS:

  • Open Firefox.
  • Click Preferences to open a dialog box.
  • In the row of colored icons at the top, click Content.
  • Select the Enable JavaScript check box.
  • Click OK.

 

Clearing your cache may be useful as well:

  • In the menu bar, click History, then Clear Recent History.
  • In Time range to clear, select Everything.
  • Select Cookies and Cache.
  • Click Clear Now.

Image caption

 

Do you have a pop-up blocker installed?

In Windows:

  • Open Firefox.
  • Select Tools menu, then Options.
  • From the Content tab, deselect Block Popup Windows and click OK.

In Mac OS:

  • Open Firefox.
  • From the Firefox menu, select Preferences.
  • From the Preferences window, choose the Content button and then deselect Block Pop-up Windows.

 

 

 

Safari

First, make sure JavaScript and other plugins are enabled.

 

The Wacom plugin is a common culprit in Flash problems, but you can delete it without affecting Safari.

  • Go to the /Library/Internet Plugins folder. 
  • Delete WacomSafari.plugin.

 

We hope this has helped. If you're still having troubles, email marketplace@cbc.ca and we'll try to help you out.