jeffreview640
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Jeff’s reviews before and after, and TigerDirect’s response

Here's what Jeff posted on TigerDirect's website:

Solid computer but be cautious about vendor
I purchased 4 of these computers via TigerDirect. Three of the four worked will out of the box and I was pleased with quality and performance. The keyboard on the 4th did not work when I received it. I wrote to TigerDirect twice with no response. I had the keyboard repaired myself as I need the computer working and although the company had warranty, I could not wait any longer for a response (which never did come). So, in summary, purchasing a refurbished computer is a good way to get a decent machine at a reasonablee price and I am happy with the Dells purchased. But - I advise caution in terms of buying from TigerDirect i you are expecting any service after you make your purchase.

 

And here's what appeared:

Solid computer
I purchased 4 of these computers. Three of the four worked well out of the box and I was pleased with quality and performance. The keyboard on the 4th did not work when I received it. I had the keyboard repaired myself as I need the computer working and although the computer had warranty, I could not wait any longer for a response (which never did come). So, in summary, purchasing a refurbished computer is a good way to get a decent machine at a reasonable price and I am happy with the Dells purchased.

 

We asked TigerDirect for their response. Here's what they told us:

At TigerDirect, we strive to provide the best products and purchasing experience to our customers. We enable product reviews as a means for our customers to share their opinions about the products we offer for sale. Product reviews are not intended to share purchase or other post purchase experiences with TigerDirect or any other retailer rather they are intended to offer our customers and visitors an additional source of peer insight into products they might be evaluating for purchase. In keeping with this intent the portion of Mr. Ollerhead's review that did not relate to the product being reviewed were deleted. Thank you for bringing this question to our attention; we've reached out directly to Mr. Ollerhead to help with any other concerns.