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Dumbest Charge nomination: ‘shop supplies’

Unhappy car owner Andrew Pottle nominates Canadian Tire's shop supplies fee as Canada's Dumbest Charge.

 

Company response:

We contacted Canadian Tire about this complaint, and it replied with the following statement:

"Canadian Tire and its associate stores are committed to providing high-quality products and service to our customers’ across our network of stores and auto service bays across Canada.

"Shop supply fees are charged to recoup costs associated with the inspection and repair of a vehicle as it relates to consumable items such as solvents, adhesives, cleaners, floor liners, and seat covers to name a few items. These required items are purchased by the store and are necessary to complete the repair properly and provide a good customer experience.

"Shop supplies are not unique to the automotive sector and the practice is followed by other skilled trades. In terms of the cost, where there is no legislation in place our associate stores typically charge a shop supply fee that is a percentage of the labour.”