Hi I have been in a contract for nearly three years with Telus. I don't use my cell phone a lot and thus have rarely paid a bill over $100, and most of the time they are around $65-$70. Recently I moved to a new city (in the same area code) and my cell phone bill for June was almost $550.00. My bill for July was almost $740.00. When I contacted Telus I asked why I hadn't been contacted to let me know that the bill was out of the ordinary for me and perhaps offer me a new package, the response was "we have a lot of clients sir". I would have gladly switched to a plan that could have been $200 per month had I known that I was going to get absolutely raped on the phone bill. When I asked about setting me up with some kind of unlimited plan and perhaps backdating it, the response was "we are not able to do anything like that sir". The telephone rep went on to say that they have no technology to keep track of clients that way. I called her on that, because I had just received a phone call from Telus approx three weeks prior to my conversation with her to let me know that my contract was nearing its end and I was eligible to go look for a new phone if I wanted, so I know there is account monitoring. When I said that, she simply said it was a random phone call. I expressed my displeasure with the way everything was being handled, to which she apologized, but offered no solution to me. In the meantime, my visa is charged with these massive phone bills automatically. After my conversation, I received a "quality control" text message (which I understand now costs me as well) to enquire about the service I had received. Thru the text, I explained my frustration, and requested to speak to someone live about it. That was two weeks ago, and I am still waiting for the call. I have phoned Telus twice since to attempt to speak to a live rep, but when you go thru the phone channel and want to speak to someone in billing or to lodge a complaint, you are placed on an endless hold loop. The first time I waited on hold for nearly forty minutes before I had to hang up. The second time was half an hour. Neither time was I successful in reaching someone. Luckily this was from my land line otherwise my August cell bill would be even higher than the previous two !! :) On the website it is amazingly difficult to find a "Contact Us" phone number to speak to anyone besides a sales rep , and when you phone the number, you have to traverse a maze of options. This is another example of a large corporation taking no responsibility for the products it sells, or the so called "customer service" it provides. They take their bill off of my credit card every month, and there is little I can do about it. I pay my bills on time, and consider myself a responsible person. I have held up my end of the bargain to pay for the services I have gotten, but what about their end of the deal where they look for the best options for me? Aren't they, after all, the experts? I will say this, once my contract is up I will not be going back to Telus simply based on the uncaring attitude from the staff, and the uncaring attitude from the company. The Future is Friendly!!??! Not for me its not......

Thanks

It has happened to me too. I suspended my wireless for my vacation period of couple of months.Came back to see that they changed my plan without seeking my consent. Finally an agent gave me minimum plan with incoming calls free.On this assurance i let my incoming calls in expecting no charges. The bill shocked me for it had all the charges for incoming calls. The worst scenario with Rogers is that they change your plans without obtaining your consent.This has happened to me more than once. The bills they send are one way traffic; firstly to complain to Rogers you have to wait for a long list press this, press that number number and then agent would contend that the bill is correct. When Rogers can afford to send us 10 pages of bills, it can easily afford to transact changes in the plans and have the client sign rather than effect changes via phone. Still worst thing is that you talk to a person on the phone than rest of your life you can never get back to him or her for confirmation or clarification. I have more than once noticed different agents giving different versions of the Rogers rules. For example, i was allowed to suspend my account but on my return the agent says the account can not be suspended.This keeps the clients confused and baffled as to the behavior of the rules of Rogers chaotic empire.

some thing drastic must be done substantially and urgently to the wayward behavior of a corporation whose hands go easy into public pockets.