Who To Complain ToRelated Links:
Ministry of Consumer Services
Industry Canada's Competition Bureau
Office of the Privacy Commissioner of Canada
Related Marketplace Blog Post:
How To Contact Your Consumer Affairs Office
Q & A with the Ministry of Consumer Services of Ontario
Q1. What kind of regulations apply to employment companies like this, Toronto Pathways?
A1. If the services offered by the company involve a training component, such as, the appraisal of the client's qualifications, development of career goals, establishment of immediate and long term objectives, preparation for interviews, development of effective interview techniques etc, consumers may be entitled to protections under the Consumer Protection Act (CPA). However, assistance in the actual job search and issues related to unfulfilled employment promises are better directed to Industry Canada especially if there are issues around false, misleading, or deceptive advertising.
Q2. Does a company like Toronto Pathways have to be licensed?
Q3. What protection is there for the consumer?
A3. Consumers who feel that a company of this kind which may have misrepresented their services to them should contact the Ministry of Consumer Services 1-800-889-9768. There are also specific disclosure requirements under the CPA (Future Performance Agreements) and cancellation rights afforded to consumers. The 800 line staff can help explain things for them and help file a complaint if needed. Consumers with concerns with the company’s marketing practices may wish to contact Industry Canada’s Competition Bureau at 1-800-348-5358.