Marketplace looks at the deterioration of customer service. We present some straightforward tips on the art of complaining from an American expert and two customer service insiders.
To those of you who have questions about the CBC carrying ads about products Marketplace investigates: CBC has Advertising Standards policies, which can be found at http://www.cbc.radio-canada.ca/docs/policies/ads/. The approval process for commercials is supervised by CBC's Advertising Standards Department, which operates independently from CBC News.
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Canada has the highest rate of hospital acquired infections in the developed world, and Canada's consumer watchdog wants to know why. Erica Johnson puts hospital cleanliness to the test, and finds a mess that is making you sick.
Going on vacation? Think travel health insurance is going to protect you if something goes wrong? Erica Johnson investigates.
In this special one-hour edition of 'Marketplace,' Tom Harrington tests the skills and ethics of home repair services.
Why are prescription eyeglasses so darned expensive? In an eye-opening report, Tom Harrington focuses in on the outrageously high price of spectacles.
Tom Harrington and the 'Marketplace' team go undercover, targeting the dubious promises of a job search agency.
Tom Harrington reveals the story of how, for many unwilling clients, Canada's largest lawn care company has become a more invasive pest than the ones they promise to get rid of.
Are all airline travel credits created equal? Erica Johnson investigates the credit policies of the top three Canadian airlines.
In this year's Top 10 countdown of Lousy Labels, Erica Johnson finds the truth behind the latest buzzwords on food packaging. It will make you think twice before filling up your shopping cart.
Are forest eco-labels worth the (toilet) paper they're printed on? Tom Harrington investigates.
'Marketplace' blows the roof off of one of Canada's worst landlords. Tom Harrington exposes renter horror stories, and asks: How can the company get away with this?
It's Canada's top-selling cold remedy, but does COLD-FX really do what the company claims? Erica Johnson puts it to the test. Also, what does Don Cherry have to say?
'Marketplace' launches our 39th season with a special one-hour episode that takes on Canada's major store chains.
'Marketplace' showcases its new season, and updates a story we first reported last year on the potential risk of popular birth control pills.
