ike any commodity, electricity and natural gas prices go up and down with the markets. In some provinces, you have a choice when it comes to who will supply your power - a public or a private utility. Ontario and Alberta have deregulated both utilities, and in Manitoba and B.C., you can pick your natural gas provider.
But since deregulation, consumers have complained about pushy door-to-door sales from utility marketers, leading some to enter into contracts that have raised their bills by hundreds or even thousands of dollars.
With so much at stake, the sales people are supposed to follow provincial codes of conduct governing their behaviour during the sales pitch.
The rules state they can’t mislead consumers, make false statements, misrepresent who they are, nor can they exert undue pressure.
But as Wendy Mesley reveals in a hidden camera investigation, every sales agent we tape appears to be overstepping the rules.
Saturdays at 5:30 p.m.
Sundays at 2:30 a.m., 6:30 a.m.
Rate Hike Outrage: Has your home insurance rate gone up? Wendy Mesley reveals it could be connected to your credit score.Comments150
Something's Fishy: It's labelled halibut, but can you count on it? When you buy fish are you getting what you pay for? Erica Johnson goes fishing for answers.Comments25
Stretching the Truth?: Erica Johnson investigates the widely advertised decompression therapy for back pain.Comments98
Burning Question: Firefighters know there's one thing that can help save lives in a fire, so you'll be surprised to learn this one thing is still missing in thousands of buildings across Canada.Comments31
The Debt Trap: Erica Johnson investigates a new wave of so-called American-style non-profit charities offering debt advice to Canadians.Comments10
Who's Minding the Store?: Erica Johnson reveals the newest way thieves are stealing your credit and debit card numbers. Comments30
Magic in a Bottle?: Erica Johnson puts Herbal Magic to the test and raises questions about its products, how they’re sold, and what evidence there is to back up some of its claims.Comments144
Road to Rich Dad: The pitch is how to get rich, or is it how to get ripped off? Erica Johnson investigates who's getting rich off Rich Dad.Comments183
GPS Distraction: Convenience over safety? Marketplace conducts a first of its kind test in Erica Johnson's investigation into GPSs. Comments48
Grow Op Cover Up: Erica Johnson and contractor Mike Holmes reveal a new twist on home inspectors: more Canadians are buying houses that were formerly used as marijuana grow-ops. How could home inspectors miss the obvious signs?Comments134