Promotional video for Summerland Seniors Village

Putting your loved ones in a care home is a heart-wrenching decision, but it's often done with the belief that they will receive better care than living on their own.

This next story may challenge that perception.

Ninety-one-year-old Alfredo Bonaldi is now in hospital in Penticton, unable to speak, his kidneys shut down from a serious infection.

He had been living at Summerland Seniors Village until a week ago, when he was found by family members in his room, near death.

He had stopped showing up for meals -- but staff never noticed.

His daughter, Patricia McCoy explains what happened to Daybreak guest host, Josh Pagé.