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Monday, September 30, 2013, Starting October 1st, 2013 advertisements will start playing on CBC Radio 2.

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Frequently Asked Questions

Registration

How do I change my profile picture?

If you have chosen to register for CBC.ca using an email address and password, you can change your profile picture by accessing your profile. You can access your profile by clicking on your Display Name, which appears beside any comment you have submitted or in place of the Log In button once you are logged in. Once inside your profile, click the Settings tab and select a new picture using the Choose/Browse buttons on the right side of the modal window.

If you have registered with Facebook or Google, CBC automatically gets your profile picture from the social network. It is not possible for you to change it within the CBC.ca site, you will have to change it on Facebook or Google.

Why do I have to log in so frequently?

CBC does not use cookies to maintain user sessions. Rather, we store the logged-in status in the browser's session. The intended behaviour is that a member who has logged into CBC will stay logged in for as long as their browser stays open or until they log out. Once the member closes their browser window, and navigates to CBC on a new window, they will have to log in again. On older browsers such as IE7 we do use cookies for compatibility, and this cookie will also last until the browser is closed.

Do I have to log in using Facebook or Google?

No, you don't have to log in using Facebook or Google.

We offer the option for you to log in with social networks to make it easier for you, so you don't need to remember an extra password.

If you don't want to use Facebook or Google, you always have the option to log in using your email address.

What is done with the information I provide to CBC?

When you register for an account, you are agreeing to the CBC's Terms of Use. This document tells you exactly what can be done with the information we collect from our members. Here is an except:

Collection of Personal Information

Unless otherwise authorized by the Privacy Act

1. No personal information shall be collected by CBC/Radio-Canada unless it relates directly to an operating program or activity of CBC/Radio-Canada.
2. CBC/Radio-Canada shall, wherever possible, collect personal information that is intended to be used for an administrative purpose directly from the individual to whom it relates except where the individual authorizes otherwise.
3. CBC/Radio Canada shall inform any individual from whom it collects personal information of the purpose for which the information is being collected.

Retention of Personal Information

Personal information that has been used by CBC/Radio-Canada for an administrative purpose shall be retained for such period of time after it is so used as may be prescribed by regulation in order to ensure that the individual to whom it relates has a reasonable opportunity to obtain access to the information.

 

CBC never sells member information to third-parties.

Can I comment on stories from a mobile device?

Commenting on mobile is a feature we plan to offer in the future.

Right now, commenting will work on some devices, but not others - this is just coincidental as CBC has not officially integrated the commenting features into our mobile sites or apps.

Can't find an answer for your question?

Please use the Contact Us page to let us help you in other ways.

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