CBC Help

Frequently Asked Questions

Registration

Do I have to use a social network, like Facebook or Google, to register?

No. CBC/Radio-Canada offers the option for audience members to register using Facebook or Google for convenience. If you prefer not to use a social network to register, you may use the CBC log in option which only requires you to provide a Display Name, Email Address and Password.

Can I delete my CBC account?

No. CBC does not provide you the ability to delete your online account. When you choose to register to submit comments, you grant us the non-exclusive right to use your content royalty-free, in perpetuity. Your Content may be published on CBC/Radio-Canada owned or controlled platforms, and may even be included in our stories. All content becomes part of an archive and for this reason, we cannot allow audience members to delete accounts.

Please be aware that Your Content may be indexed by Internet search engines. CBC/Radio-Canada has no obligation to remove Your Content from its platforms even if you make a request. You should think carefully about your intent and the consequence of publication of any of Your Content. For more information, see our full Terms of Use.

What is a Display Name?

Your Display Name is what appears beside all of your submissions and in your public CBC profile.

When you register using Facebook or Google, your Display Name is the same as the name that appears on those social networks. The only way to change your Display Name when you register with Facebook or Google is to change it on the social network site.

When you register using the CBC account, you choose your Display Name and it can be changed at any time by accessing your CBC profile.

Can I change my Display Name?

If you registered using Facebook or Google, you cannot change your Display Name. Each time you log in, CBC checks the social network to see if you have changed your name. Therefore, if you would like your identity on CBC to change, you must change your Display Name within the social network.

If you have registered using the CBC account, you can change your Display Name at any time by accessing your profile. You can access your profile in a few different places:

  1. In the top right corner of any page, click Log In, then click My Account, then click Your Profile.
  2. Above any commenting section on a story, click Log In, then click on your Display Name.
  3. If you are already logged in, you can click your Display Name beside any of your published comment submissions.

How do I access my CBC profile?

Your CBC profile is where you can do the following:

  • View a history of all of your content submissions
  • Change your Display Name (only if you have registered using a CBC account - not applicable to those who have registered using Facebook or Google)
  • Change your email address (only if you have registered using a CBC account - not applicable to those who have registered using Facebook or Google)
  • Change your password (only if you have registered using a CBC account - not applicable to those who have registered using Facebook or Google)
  • Change your avatar (only if you have registered using a CBC account - not applicable to those who have registered using Facebook or Google)
  • Change your email notification settings for comment submissions

You can access your profile in a few different places:

  1. In the top right corner of any page, click Log In, then click My Account, then click Your Profile.
  2. Above any commenting section on a story, click Log In, then click on your Display Name.
  3. If you are already logged in, you can click your Display Name beside any of your published comment submissions.

What is the process for changing my password?

If you are attempting to log in to CBC.ca to post a comment or subscribe to a newsletter and you have forgotten your password, follow these steps to reset it:

  1. Click the Log In button in the top right corner of any CBC.ca page, or the Log In button above any CBC.ca comment section.
  2. Click "Forgot Password".
  3. Enter the email address you used to register for your account.
  4. You should receive an email entitled "Your New Temporary Password for "cbc.ca" - VALID FOR 24 HOURS" within a few minutes. The email will contain a temporary password that is only valid for 24 hours for your security. 
  5. Once you have received your temporary password, copy the temporary password and return to the CBC.ca Log In. Enter your email address and your temporary password, click Sign In.
  6. Immediately click on your Display Name to access your profile, click the Settings tab and change your password. You can do this by entering your temporary password and creating a new password. This step is very important. If you do not change your password from the temporary one, it will expire in 24 hours and you will have to request a new temporary password and go through the above steps all over again.

Can't find an answer for your question?

Please use the Contact Us page to let us help you in other ways.

Contact Us