CBC Help

Frequently Asked Questions

Commenting

Why does CBC/Radio-Canada allow audience submissions (comments)?

It is our aim to provide space for Canadians to share their opinions on topical issues.  CBC/Radio-Canada’s many online communities are spaces for Canadians to talk to each other.

Which social media platforms does CBC/Radio-Canada use as part of your audience engagement efforts?

CBC/Radio-Canada engages with Canadians on many different social media platforms (for example - Facebook and Twitter). CBC/Radio-Canada selects the social media platform that best fits each specific online community.

Does CBC/Radio-Canada have a preferred space for online engagement?

CBC/Radio-Canada invites Canadians to engage on many different platforms, which are selected to best facilitate engagement for each specific community. For example the CBC.ca community submits over 300,000 comments per month, predominantly on News and Sports stories on CBC.ca. CBC.ca frequently receives over 10,000 comments per day, and experiences peaks with 1,000+ comments per hour. As a result CBC.ca needs a commenting platform that can handle that considerable volume.  Since 2008, over 1,000,000 audience members have contributed to the CBC.ca online community by submitting, reviewing, rating and/or flagging contributions.

The CBC Radio online community (along with other CBC communities, including News and Sports) engages frequently on Facebook and Twitter. TV Programs such as, "Dragon's Den" and "Heartland" have blogs that are popular with their respective online communities.

Does CBC/Radio-Canada edit audience submissions (e.g. comments)?

Although we reserve the right to do so, as outlined in the Terms of Use, CBC/Radio-Canada does not typically edit audience submissions (e.g. comments).

Does CBC allow the use of pseudonyms? Why?

CBC allows the use of pseudonyms in its online community spaces. Pseudonyms are subject to CBC/Radio-Canada's Submission Guidelines. In the online world, many people prefer to use nicknames (including 'real-sounding' names) for privacy and security purposes and it is standard to accept them for the purposes of this type of commentary. Similarly, some people also withhold their location information for privacy and security purposes.

CBC/Radio-Canada online community members are asked to provide true, accurate, current and complete information about themselves and failure to do so may result in suspension and/or termination of access, as per the Terms of Use and the Submission Guidelines.

Why are some articles open for the audience to submit comments but not others?

Not all CBC/Radio-Canada stories, articles, program spaces and/or blogs have a space enabled for the audience to engage, just as not all CBC/Radio-Canada topics and programs are available to discuss on Facebook and/or Twitter or other third party platforms.

CBC/Radio-Canada editorial staff select when and where the audience can engage on our digital spaces. Many factors inform these decisions; are they stories/topics with a major impact at home or abroad, level/type of moderation involved and the resulting resources required, legal liability (ie. publication bans), etc..

To learn more about the specific challenges facing CBCNews.ca, read "Managing the growing conversation at CBCNews.ca".

Someone has the same profile name as mine / someone is impersonating me. Please stop them!

All profile "Display Names" are subject to CBC/Radio-Canada’s Submission Guidelines. It is common for names to be similar, if not identical. Many people choose to differential their name with the use of special characters (e.g. numbers or underscores). Near duplicate names are often seen in the online communities.

CBC/Radio-Canada does not allow allow the impersonation of individuals or misleading usernames. If you feel strongly that you are being impersonated, we will need you to illustrate this for us (e.g. using specific comment examples and profile details).

Please send all relevant information to Audience Services.

Why don’t you ban this individual?

Our procedures have always included banning users. However, we have found that it has not been an effective deterrent in the online world, as the user will simply register another account. This puts our moderation team at a disadvantage, as we don’t know who to look out for. We also find these re-registrants can return with an increasingly negative attitude. That said, we have and will continue to ban users if we feel it is necessary.

We ask that you ignore members who you perceive to be engaging in ways counter to our guidelines.

Where did my “Trusted” status go?

June 26, 2013, CBC launched a new commenting platform and member registration system. We did not carry over any existing "Trusted" status accounts from the old system to the new one. At this time, there is no such program in use on CBC.ca.

 

 

Does CBC reveal the identity of community members to other members?

No, CBC only shares the information deemed public - for example a member's Display Name. Complying a request to share personal information would contravene CBC’s Privacy Policy.   

Can I delete my CBC account?

No. CBC does not provide you the ability to delete your online account. When you choose to register to submit comments, you grant us the non-exclusive right to use your content royalty-free, in perpetuity. Your Content may be published on CBC/Radio-Canada owned or controlled platforms, and may even be included in our stories. All content becomes part of an archive and for this reason, we cannot allow audience members to delete accounts.

Please be aware that Your Content may be indexed by Internet search engines. CBC/Radio-Canada has no obligation to remove Your Content from its platforms even if you make a request. You should think carefully about your intent and the consequence of publication of any of Your Content. For more information, see our full Terms of Use.

What is a Display Name?

Your Display Name is what appears beside all of your submissions and in your public CBC profile.

When you register using Facebook or Google, your Display Name is the same as the name that appears on those social networks. The only way to change your Display Name when you register with Facebook or Google is to change it on the social network site.

When you register using the CBC account, you choose your Display Name and it can be changed at any time by accessing your CBC profile.

Can I change my Display Name?

If you registered using Facebook or Google, you cannot change your Display Name. Each time you log in, CBC checks the social network to see if you have changed your name. Therefore, if you would like your identity on CBC to change, you must change your Display Name within the social network.

If you have registered using the CBC account, you can change your Display Name at any time by accessing your profile. You can access your profile in a few different places:

  1. In the top right corner of any page, click Log In, then click My Account, then click Your Profile.
  2. Above any commenting section on a story, click Log In, then click on your Display Name.
  3. If you are already logged in, you can click your Display Name beside any of your published comment submissions.

How do I access my CBC profile?

Your CBC profile is where you can do the following:

  • View a history of all of your content submissions
  • Change your Display Name (only if you have registered using a CBC account - not applicable to those who have registered using Facebook or Google)
  • Change your email address (only if you have registered using a CBC account - not applicable to those who have registered using Facebook or Google)
  • Change your password (only if you have registered using a CBC account - not applicable to those who have registered using Facebook or Google)
  • Change your avatar (only if you have registered using a CBC account - not applicable to those who have registered using Facebook or Google)
  • Change your email notification settings for comment submissions

You can access your profile in a few different places:

  1. In the top right corner of any page, click Log In, then click My Account, then click Your Profile.
  2. Above any commenting section on a story, click Log In, then click on your Display Name.
  3. If you are already logged in, you can click your Display Name beside any of your published comment submissions.

Can I delete a comment I made on CBC.ca?

No. By submitting Your Content, you grant us the non-exclusive right to use your content royalty-free, in perpetuity. Your Content may be published on CBC/Radio-Canada owned or controlled platforms, and may even be included in our stories. CBC/Radio-Canada cannot guarantee that Your Content will be published. We may also edit Your Content for length, size or clarity. Your Content may be indexed by Internet search engines. CBC/Radio-Canada has no obligation to remove Your Content from its platforms even if you make a request. You should think carefully about your intent and the consequence of publication of any of Your Content. For more information, see our full Terms of Use.

What does Rank mean?

When you look at your CBC profile, you will see a Rank under your Display Name. The Rank is a number derived from the number of submissions you have made, replies you have received, Likes received and shares. Your rank has absolutely no impact on the moderation or display of your content.

What does “Flag” mean?

The ‘Flag’ button is intended to notify CBC/Radio-Canada of content that is counter to our Submission Guidelines. The 'Flag' button can be found in the top righthand corner of each audience submission on CBC.ca and Radio-Canada.ca. You must be logged into your Viafoura account prior to clicking 'Flag'.

Note: the ‘Flag’ button is not a dislike button - If you disagree with another member's submission, either respond to it, or ignore it.

 

Does the Ombudsman’s Office deal with audience submission issues?

No. Commenting is not the responsibility of the Ombudsman's Office.

Audience Submissions (e.g. comments)  are considered to be outside the scope of the Ombudsman's Office. Any correspondence about audience submissions, that is received by the Ombudsman's Office, will be forwarded to Audience Services for review.

What is the process for changing my password?

If you are attempting to log in to CBC.ca to post a comment or subscribe to a newsletter and you have forgotten your password, follow these steps to reset it:

  1. Click the Log In button in the top right corner of any CBC.ca page, or the Log In button above any CBC.ca comment section.
  2. Click "Forgot Password".
  3. Enter the email address you used to register for your account.
  4. You should receive an email entitled "Your New Temporary Password for "cbc.ca" - VALID FOR 24 HOURS" within a few minutes. The email will contain a temporary password that is only valid for 24 hours for your security. 
  5. Once you have received your temporary password, copy the temporary password and return to the CBC.ca Log In. Enter your email address and your temporary password, click Sign In.
  6. Immediately click on your Display Name to access your profile, click the Settings tab and change your password. You can do this by entering your temporary password and creating a new password. This step is very important. If you do not change your password from the temporary one, it will expire in 24 hours and you will have to request a new temporary password and go through the above steps all over again.

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