Frequently Asked Questions
Why does CBC/Radio-Canada allow comments?
It is our aim to provide lively forums for Canadians to share their opinions on topical issues. CBC/Radio-Canada’s many online communities are spaces for Canadians to talk to each other.
Which social media platforms does CBC/Radio-Canada use as part of your audience engagement efforts?
CBC/Radio-Canada engages with Canadians on many different social media platforms (for example - Facebook and Twitter). CBC/Radio-Canada selects the social media platform that best fits each specific online community.
Does CBC/Radio-Canada have a preferred venue for online engagement?
CBC/Radio-Canada engages with Canadians on many different platforms, which are selected to best facilitate engagement with each specific community. For example the CBC.ca community submits over 300,000 comments per month, predominantly on News and Sports stories on CBC.ca. We frequently receive over 12,000 comments a day, and experience peaks where we receive 1,000+ comments per hour. As a result CBC.ca needs a commenting platform that can handle that considerable volume. Since we started in 2008, over 800,000 members have contributed to the CBC.ca online community by submitting, reviewing, rating and/or reporting abuse on content contributed by the community.
The CBC Radio online community (along with other CBC communities, including News and Sports) engages frequently on Facebook and Twitter. TV Programs such as, "Dragon's Den" and "Being Erica" have blogs that are popular with their respective online communities.
Does CBC/Radio-Canada edit comments?
Does CBC allow anonymous commentary? Why?
CBC allows the use of pseudonyms in its online community spaces. Pseudonyms are subject to CBC/Radio-Canada's Submission Guidelines - http://www.cbc.ca/aboutcbc/discover/submissions.html. In the online world, many people prefer to use nicknames (including 'real-sounding' names) for privacy and security purposes and it is standard to accept them for the purposes of this type of commentary. Similarly, some people also withhold their location information for privacy and security purposes.
Why are comments open on some articles but not others?
Comments are not necessarily open on every CBC/Radio-Canada story, article, program community and/or blog.
CBC/Radio-Canada editorial staff select what will be open for comments (e.g. stories/topics with a major impact at home or abroad). New stories are opened for comments throughout the day as they arise. For CBCNews.ca, generally speaking this means that most if not all stories on the News homepage have commenting as well as a large number of stories in the other major News sections, including World, Politics and Business and others.
CBC/Radio-Canada also closes comments where we consider the legal liability too great. e.g. a publication ban might be breached.
The following link contains additional information about past commenting changes - http://www.cbc.ca/news/yourcommunity/2011/02/cbcnewsca-introducing-new-community-features.html
Currently all CBC News & Sports stories are generally set to expire commenting after 3 days.
Someone has a similar username to mine / someone is impersonating me. Please stop them!
All profile "usernames" are subject to CBC/Radio-Canada’s Submission Guidelines - http://www.cbc.ca/aboutcbc/discover/submissions.html. It is common for names to be similar, if not identical. Many people choose to differential their name with the use of special characters (e.g. numbers or underscores). Near duplicate names are often seen in the online communities.
CBC/Radio-Canada does not allow allow the impersonation of individuals or misleading usernames. If you feel strongly that you are being impersonated, we will need you to illustrate this for us (e.g. using comment examples).
Please Contact Us - http://www.cbc.ca/contact/.
Why don’t you ban this individual?
Our procedures have always included banning users. However, we have found that it has not been an effective deterrent in the online world, as the user will simply register another account. This puts our moderation team at a disadvantage, as we don’t know who to look out for. We also find these re-registrants can return with an increasingly negative attitude. That said, we have and will continue to ban users if we feel it is necessary.
Where did my “Trusted” status go?
June 26, 2013, CBC launched a new commenting platform and member registration system. We did not carry over any existing "Trusted" status accounts from the old system to the new one. At this time, there is no such program in use on CBC.ca.
Does CBC reveal the identity of community members to other members?
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