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Politeness courses for cabbies

taxi bureau guy.JPGEvery year the Bureau du Taxi receives hundreds of complaints, a third of them about lack of courtesy. Starting this fall, taxi drivers who want to renew their permits will have to complete a two-day training program. One of the courses being offered is how to be more polite. Shawn Apel spoke to Benoit Jugand about the changes on the horizon for Montreal cabbies.

(Benoit Jugand, head of Bureau du Taxi. Credit: Silvet Ali/CBC)
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