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      <title>Contact Us blog</title>
      <link>http://www.cbc.ca/contact/blog/</link>
      <description></description>
      <language>en-us</language>
      <copyright>Copyright 2010</copyright>
      <lastBuildDate>Mon, 04 Jan 2010 10:46:44 -0500</lastBuildDate>
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            <item>
         <title> New Show websites</title>
         <description><![CDATA[<p>Happy New Year. Please check out all the new shows and their websites:</p>

<p><a href= "http://www.cbc.ca/18tolife/ "> 18 to Life </a> </p>

<p><a href= "http://www.cbc.ca/republicofdoyle/"> Republic of Doyle </a></p>

<p><a href= "http://www.cbc.ca/kidsinthehall/"> Death Comes to Town </a> - Kids in the Hall<br />
</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2010/01/new_year_new_show_websites.html</link>
         <guid>http://www.cbc.ca/contact/blog/2010/01/new_year_new_show_websites.html</guid>
         <category>permanent-announcements</category>
         <pubDate>Mon, 04 Jan 2010 10:46:44 -0500</pubDate>
      </item>
            <item>
         <title>How do I listen CBC Radio streams?</title>
         <description><![CDATA[<p>To listen to live streaming of Radio One and Radio 2:</p>

<p>1. Go to our <a href= " http://www.cbc.ca/listen/ "> CBC Listen </a> page.<br />
2. Click on the Province and then city you want to listen to or live streams for Radio 2 regions or Radio 3.</p>

<p>If you experience problems:<br />
-Visit our help tutorial at the bottom of the page.<br />
- Use our direct URLs at the top of the page. Just click on the URL link and cut and paste the correct URL into iTunes.<br />
</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/12/how_do_i_listen_cbc_radio_stre.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/12/how_do_i_listen_cbc_radio_stre.html</guid>
         <category>announcements</category>
         <pubDate>Mon, 21 Dec 2009 11:10:31 -0500</pubDate>
      </item>
            <item>
         <title>Problems viewing videos?</title>
         <description><![CDATA[<p>If you are having problems viewing our videos please go to our new <a href= "http://www.cbc.ca/video/help.html"> Video help </a> page.</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/12/problems_viewing_videos.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/12/problems_viewing_videos.html</guid>
         <category>announcements</category>
         <pubDate>Fri, 11 Dec 2009 09:46:04 -0500</pubDate>
      </item>
            <item>
         <title>CBC SPORTS launches 2010 FIFA WORLD CUP website</title>
         <description><![CDATA[<p>CBC Sports today announced the launch of the <a href= "http://www.cbc.ca/sports/soccer/fifaworldcup/"> 2010 FIFA World Cup South Africa </a>, website, which will become home to Canadian soccer fans across the country as the World Cup nears and the excitement for the world’s largest sporting event grows!</p>

<p>The comprehensive site offers viewers video highlights, feature stories and blogs from expert journalists stationed across each continent, a detailed history of all the players and teams participating in the tournament, classic FIFA moments and front line reports from South Africa. </p>

<p>On Dec. 4, at 12 p.m. ET, <a href= "http://www.cbc.ca/sports/soccer/fifaworldcup/"> 2010 FIFA World Cup South Africa </a> site, will feature live coverage of the 2010 FIFA World Cup Draw, where 32 participating nations will learn their first round pools. CBC Television will also have live coverage, beginning at 12:30 p.m. ET.</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/11/cbc_sports_launches_2010_fifa.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/11/cbc_sports_launches_2010_fifa.html</guid>
         <category>permanent-announcements</category>
         <pubDate>Fri, 27 Nov 2009 16:18:02 -0500</pubDate>
      </item>
            <item>
         <title>CBC Hockey and the iPhone</title>
         <description><![CDATA[<p>If you haven’t seen or uploaded our new <a href= "http://www.cbc.ca/mobile/iphone/"> iPhone Hockey app</a>, please check it out.</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/11/cbc_hockey_and_the_iphone.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/11/cbc_hockey_and_the_iphone.html</guid>
         <category>permanent-announcements</category>
         <pubDate>Mon, 23 Nov 2009 10:55:33 -0500</pubDate>
      </item>
            <item>
         <title>Peter Puck returns to Hockey Night in Canada</title>
         <description><![CDATA[<p>Peter Puck is back on TV and on CBC.ca. Go to our <a href= " http://www.cbc.ca/sports/hockey/hockeynightincanada/peterpuck/ "> Peter Puck</a> page to watch Peter’s videos.</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/11/peter_puck_returns_to_hockey_n.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/11/peter_puck_returns_to_hockey_n.html</guid>
         <category>permanent-announcements</category>
         <pubDate>Wed, 04 Nov 2009 14:49:18 -0500</pubDate>
      </item>
            <item>
         <title>CBC.ca has all Politics, all the time.</title>
         <description><![CDATA[<p>CBC.ca presents the world of  <a href= "http://www.cbc.ca/politics/"> Politics </a>.<br />
Listen to Question Period. Participate in discussions about people, places and major decisions.  Watch episodes of Power& Politics with Evan Solomon and read blogs by the CBC bloggers including Don Newman and Kady O’Malley.<br />
</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/11/cbcca_has_all_politics_all_the.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/11/cbcca_has_all_politics_all_the.html</guid>
         <category>permanent-announcements</category>
         <pubDate>Wed, 04 Nov 2009 14:47:53 -0500</pubDate>
      </item>
            <item>
         <title>Be part of our CBC TV audience!</title>
         <description><![CDATA[<p>Click the links below for information about getting tickets to our live CBC TV shows.</p>

<p><br />
<a href= "http://www.cbc.ca/thehour/"> The Hour </a></p>

<p><a href= " http://www.cbc.ca/mercerreport/"> The Rick Mercer Report </a></p>

<p><a href= "http://www.cbc.ca/stevenandchris/"> Steven and Chris </a> </p>

<p><a href= "http://www.cbc.ca/22minutes/"> 22 Minutes </a> </p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/09/be_part_of_our_cbc_tv_audience.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/09/be_part_of_our_cbc_tv_audience.html</guid>
         <category>announcements</category>
         <pubDate>Thu, 17 Sep 2009 15:08:15 -0500</pubDate>
      </item>
            <item>
         <title>Why don&apos;t we get all the cities on the new iPhone App</title>
         <description><![CDATA[<p>CBC.ca has launched our new iPhone App for radio. We were so excited about this app that we decided to put it out before all the individual stations were ready to go.  Although right now we already have 9 Radio One stations, 4 Radio 2 stations and Radio 3 on board.</p>

<p>We are trying to get all the other stations up within the next couple of weeks so please check back.</p>

<p>Go to our site <a href= "http://www.cbc.ca/mobile/iphone/"> iPhone</a>  for all our services.</p>

<p><br />
</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/08/why_dont_we_get_all_the_cities.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/08/why_dont_we_get_all_the_cities.html</guid>
         <category>permanent-announcements</category>
         <pubDate>Wed, 19 Aug 2009 10:50:45 -0500</pubDate>
      </item>
            <item>
         <title>What is &quot;bold&quot; TV</title>
         <description><![CDATA[<p>bold, which replaces CBC Country Canada, is a digital channel home to the world’s best performing arts, intelligent drama and daring comedy.</p>

<p>bold is available on Shaw channel 96, Shaw Direct channel 512 and Bell TV channel 641. If you have digital cable or satellite TV, simply call your television service provider to subscribe. </p>

<p>Not a digital television subscriber yet but want to subscribe to bold? Visit your local cable or electronic retail outlet and purchase a digital box or satellite system. Or contact your preferred television service provider to schedule an installation. Then simply subscribe to bold as part of your programming selection.</p>

<p>Check out <a href= "http://www.cbc.ca/bold/"> bold</a> for more details.</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/06/what_is_bold_tv.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/06/what_is_bold_tv.html</guid>
         <category>permanent-faqs</category>
         <pubDate>Mon, 29 Jun 2009 15:03:55 -0500</pubDate>
      </item>
            <item>
         <title>A narrator is describing everything that is happening in the program. How do I make it stop?</title>
         <description><![CDATA[<p>What you are hearing is a Described Video soundtrack on CBC Television. DV allows vision-impaired Canadians greater access to CBC Television programming by describing the scene and action during pauses in dialogue. The DV soundtrack is delivered on Secondary Audio Program or SAP which is an audio setting on your Television. To turn off the narration, you need to have your television audio set with the SAP feature off and stereo sound on.  <br />
 <br />
Turning SAP on and off is done on most television sets through a menu using the remote control. Every television set is different, so the best way to do that is to follow the instructions in your owner's manual.<br />
</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/06/a_narrator_is_describing_every.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/06/a_narrator_is_describing_every.html</guid>
         <category>faqs</category>
         <pubDate>Thu, 18 Jun 2009 10:45:55 -0500</pubDate>
      </item>
            <item>
         <title>Why doesn&apos;t the audio match the video I&apos;m watching on CBC Newsworld? </title>
         <description><![CDATA[<p>Chances are you are hearing Voiceprint, an independent audio service for blind and vision-impaired Canadians that includes entertainment, news, and information, often read by volunteer presenters. Voiceprint is available on Secondary Audio Program or SAP which is an audio setting on your Television. To hear the CBC Newsworld audio, you need to have your television audio set with the SAP feature off and stereo sound on. <br />
 <br />
Turning SAP on and off is done on most television sets through a menu using the remote control. Every television set is different, so the best way to do that is to follow the instructions in your owner's manual.</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/06/why_doesnt_the_audio_match_the.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/06/why_doesnt_the_audio_match_the.html</guid>
         <category>permanent-faqs</category>
         <pubDate>Thu, 18 Jun 2009 10:45:12 -0500</pubDate>
      </item>
            <item>
         <title>Why are comments not allowed on certain news stories?</title>
         <description><![CDATA[<p>In some situations, we disable commenting on stories. We do so by following certain criteria, such as if the comments may cause harm, or if there is a risk that they may break the law.</p>

<p>For example, we don't enable comments on stories about kidnapping, as we wouldn't want to inadvertently publish something that would assist the abductors.  <br />
 <br />
We disable comments on stories concerning court cases that involve a publication ban, and on stories related to sexual assault, in order to protect the identity of the victim. <br />
 <br />
And often we don't allow comments on stories related to the death of individuals as we don't want to publish anything that may be hurtful for the family. <br />
 <br />
The decision to disable comments on a story is made after discussion among the news editorial team at CBC.ca.<br />
</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/05/why_are_comments_not_allowed_o.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/05/why_are_comments_not_allowed_o.html</guid>
         <category>faqs</category>
         <pubDate>Fri, 29 May 2009 12:11:58 -0500</pubDate>
      </item>
            <item>
         <title>Having problems commenting on stories?</title>
         <description><![CDATA[<p>Having problems commenting on stories?</p>

<p>We need more information. </p>

<p>To help us investigate the problems you are having making comments about our news stories, please include the following information in your email to “contact us”:</p>

<p>What Operating System are you using.<br />
What Browser (including version)<br />
What is your Username<br />
What URL are you referring to (or what article are you commenting on)<br />
</p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/03/having_problems_commenting_on.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/03/having_problems_commenting_on.html</guid>
         <category>permanent-faqs</category>
         <pubDate>Fri, 06 Mar 2009 15:41:57 -0500</pubDate>
      </item>
            <item>
         <title>Changes to user comments on CBCNews.CA</title>
         <description><![CDATA[<p>Changes to user comments on CBCNews.CA</p>

<p>In response to your feedback, we have made changes to make commenting on our news stories a better experience.</p>

<p><br />
1. Approving and recommending comments</p>

<p>It can be a challenge to provide an open space for Canadians to debate and share their opinions on the news, and maintain that space as one where people feel safe and comfortable. As a result of your feedback, we have tightened up our submission guidelines. More borderline comments are now not published. </p>

<p>As always, if you see a comment that you feel contravenes our guidelines, click on the “report abuse” link below the comment. Our moderators will give the flagged comment a second review.  We have recently added a link to our submissions policy beside the “report abuse” link.</p>

<p>If you simply disagree with the viewpoint expressed, you can now give it a “thumbs down.”  We have reworked the existing “recommend a comment” functionality in response to user requests for the ability to “un-recommend” a comment. </p>

<p>2. When guidelines aren’t followed</p>

<p>We have always banned the most problematic users who fail to follow our guidelines, but we have also started to use a temporary suspension, or “time out.”  For users that fail to follow the guidelines, we block their input to the site for 3 business days by rendering it invisible to other users. We'll still see any new posts, and can decide to lift the suspension after the “time out” period, or to ban the user.</p>

<p>3. When comments are disabled on news articles</p>

<p>Lastly, we do want to acknowledge that not all types of articles will include comments.</p>

<p>When we do an article on a death of an individual, we have seen comments submitted that are needlessly hurtful to the family of the deceased. To respect their loss, we disable commenting on these articles. We also disable commenting on court proceedings that involve a publication ban, and articles related to abductions, as we don't want to inadvertently publish any input that would be helpful for the abductors.  </p>

<p><br />
The CBC.ca moderators are working on more improvements to our commenting section that we hope to launch over the coming year. For more details, see <a href= "http://www.cbc.ca/news/yourbeststuff/2009/03/your_comments_ii_news_from_the.html">Your Best Stuff.</a></p>]]></description>
         <link>http://www.cbc.ca/contact/blog/2009/03/changes_to_user_comments_on_cb.html</link>
         <guid>http://www.cbc.ca/contact/blog/2009/03/changes_to_user_comments_on_cb.html</guid>
         <category>permanent-faqs</category>
         <pubDate>Wed, 04 Mar 2009 16:28:07 -0500</pubDate>
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