CBC Programming Announcements

The following Announcements are based on the most currrent programming information available from Audience Relations:

Olympic Schedule

Olympic Schedule

The Olympic schedule is now available on our Olympic site.  The website is compatible on all platforms (Chrome,safari, IE) For IE, it is best to be in latest version (IE 8) and  it must not be in COMPATIBILITY MODE.

To turn  the Compatibility Mode off please press F12 and click "Browser Mode:Compatibility". When the list drops down, click on either IE 7 or IE 8 and then wait for the system to download. Then exit and go to the Olympics page to view the schedule. This will revert to original mode when you leave the page.

Windows 8 and IE 11

Microsoft recently updated Windows 8 and Internet Explorer 11 to include a bundled version of Flash in the browser.

This has caused issues on multiple sites, including ours, whereby the user is prompted to download Flash, even though they already have it.

Please be advised that this is not a problem with the video delivery platform, but Microsoft code (IE 11). Microsoft is working on a patch to fix this problem.

In the meantime, the best workaround is to use a different browser.

Why is Radio 2 not available online anymore?

Thanks for your email. On October 1 the CBC started advertising on Radio 2. Because those ads cannot be broadcast outside Canada, we geo-fenced or blocked Radio 2. However everyone outside Canada can still listen to streaming Radio 2 by going to a different link. Please go to the CBC Radio page http://www.cbc.ca/radio/ and click on the link "See what is playing on all streams" under the "listen now" boxes. This link will take you to the complete list of streams and direct URLs.  Under the list of Radio 2 regions you will see links to "International Pacific" and "International Eastern" streams.

 

If you have an Internet Radio you can use the Direct URL for the region you want to hear.

Video problems or "content not available"

If you are having problems viewing our videos or you are getting the message "content not available" please go to our Video Help page .

"Content Not Available" indicates being out of the country. If you are in Canada you may be receiving this message because your service provider has servers in the United States. Please check with your service provider to make sure your IP address is Canadian.

NEW ALERT for former CBC TV analogue users

*THE FINAL OFFER HAS NOW BEEN EXTENDED TO NOVEMBER 30, 2014.

On July 31st, 2012, CBC/Radio-Canada shut down its national analogue over-the-air television transmission system. Viewers who are not within the range of our 27 digital transmission towers can no longer watch CBC over the air. However these viewers may still apply to Shaw Direct's "Local Television Satellite Solutions" program, which offers FREE satellite service of a limited number of local television channels for those who qualify. 

Shaw Direct's offer definitely ends NOVEMBER 30, 2014. For more information please call 1-888-782-7602.

For more information about CBC's switch to digital please visit http://cbc.radio-canada.ca/en/explore/strategies/dtv/


Reporting a comment that you perceive to be in violation of the Submission Guidelines

As a member of the CBC.ca online community, we encourage you to help maintain a high quality of discussion and click "Report Abuse" when you see comments that you think contravene our submission guidelines. This alerts the moderators to take another look at the comment, and if required, to escalate it to senior management for review or in some cases, remove the comment entirely.

If you simply disagree with the viewpoint expressed, you can give it a "thumbs down." 

Why can't I hear the new CBC Music genre streams?

"CBC Music", provides a full range of online and mobile (iPhone, iPad, iPod Touch) music choices, including live streaming of Radio 2 and Radio 3. These live radio streams are available to everyone inside and outside Canada.

Additionally CBC Music has 14 genre-based online communities. providing 40 web radio stations such as Classical, Songwriters, Hip-Hop etc. These CBC Genre streams are ONLY be available within Canada as the CBC does not hold international distribution rights for the music streams. We are required to "geo-fence" (block) those streams so that they are only accessible within Canada.

If you live in Canada and cannot access the music streams, please check if there is a temporary issue (e.g.: loss of signal, etc.) or, if your internet service provider is based in the U.S. or is routed through the U.S. This would mean the IP address would not appear to be Canadian and therefore would be blocked. To determine this check with your internet service provider.

 

A narrator is describing what's happening in the program. How do I make it stop?

What you are hearing is the Described Video (DV) soundtrack. DV allows vision-impaired Canadians greater access to CBC television programming by describing the scene and action during pauses in dialogue. The DV soundtrack is delivered as part of the transmitted broadcast signal on an alternate audio signal, which is controlled through a setting on your television or cable or satellite set-top box. To turn off the DV, you need to do so through the audio settings. As television sets and set-top boxes vary widely, you should refer to the instructions in your owner's manuals or call your cable or satellite service provider for help if you cannot find the menu and the correct setting for normal program audio.

Why doesn't the audio match the video I'm watching on CBC News Network?

You may be hearing an alternate audio signal, either Described Video (DV) or AMI-audio (formerly known as VoicePrint), an independent audio service for blind and vision-impaired Canadians that includes entertainment, news, and information often read by volunteer presenters. CBC allows AMI-audio to transmit on one of CBC News Network's alternate audio signals, which is transmitted as part of the CBC News Network broadcast signal. Described Video enhances the television experience for the vision-impaired with additional descriptive narration. It is now available on some CBC News Network programs and is transmitted on another alternate audio signal. To hear the regular CBC News Network audio, you need to have your audio settings correctly set, with these alternate audio signals not selected.

Turning alternate audio settings on and off is done on most television sets and cable or satellite set-top boxes through a menu using the remote controls. As television sets and set-top boxes vary widely, you should refer to the instructions in your owner's manuals or call your cable or satellite service provider for help if you cannot find the menu and the correct audio settings on their equipment.

Why do online videos say "content not available"...

The CBC does not hold international internet distribution rights for all of the television programs we broadcast.

We can distribute most of our news and current affairs programs online worldwide, but sporting events or dramas such as Heartland, Coronation Street, and The Rick Mercer Report are geo-fenced or blocked (through your IP address) for those outside Canada.

If you are not in Canada: The "content not available" message means you cannot access this programming through CBC.ca.

If you are in Canada: The "content not available" message appears if your internet service provider is based in or routes through a foreign country. In this instance, the IP address appears foreign and access is blocked by CBC.ca. Please contact your provider for more information.

CBC News Community raises the bar on personal attacks

Please see our Your Community Blog at

http://www.cbc.ca/news/yourcommunity/2012/05/cbc-news-community-raises-the-bar-on-personal-attacks.html


What is the switch to digital TV?

The Government of Canada and the CRTC have mandated that over-the-air television transmission must switch from analogue to digital in many parts of Canada starting August 31, 2011.

See Digital TV for information and maps regarding who will be affected.

Audio problems on CBC's radio services

CBC Radio is working on our transmission system. If you are receiving unusual audio on your CBC Radio One or CBC Radio 2 frequency such as local programming or weather reports for a region other than your own, contact us by telephone or the form below so that we can report the details to transmission right away.  Please provide your location and frequency, the date, time and what you heard in your contact with us.


Changes to iPhone and iPad Radio apps

For all the information on the changes to the iPhone and iPad apps please see our CBC Radio App page.

Big changes to CBC News online

CBC News online has prepared a complete CBCNews.ca and Mobile News Apps FAQ.

Please read these FAQs. We will not be responding to questions if they have been answered already.


Do you have questions about comments and photos submitted?

WHY DIDN'T YOU PUBLISH MY COMMENT/PHOTO?:
We'd be more than happy to look into this for you. It helps us to troubleshoot the issue if you can provide the following details for each piece of content (comment or photo):

- the story/gallery title and URL that the content is associated with;
- an exact copy of the comment and/or title of photo (so we can confirm that it met the guidelines);
- the date and approximate time of the post (so we can follow up with the staff on duty);
- your username
- what your browser and operating system are (so we can look at technical angles);

Please note,we will investigate all of your complaints and concerns to ensure your submissions are being handled as per our guidelines but realistically it is impossible, given the sheer volume of comments, to provide explanations for moderation decisions.
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WHY DID YOU REMOVE MY CONTENT?:
We'd be more than happy to look into this for you. It helps us to troubleshoot the issue if you can provide the following details for each piece of content (comment or photo):

- the story/gallery title and URL you tired to post to or that the content is associated with;
- an exact copy of the comment and/or title of photo (so we can confirm that it met the guidelines);
- the date and approximate time of the post (so we can follow up with the staff on duty);
- your username
- what your browser and operating system are (so we can look at technical angles);

Please note,we will investigate all of your complaints and concerns to ensure your submissions are being handled as per our guidelines but realistically it is impossible, given the sheer volume of comments, to provide explanations for moderation decisions.
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WHY IS THERE IS INAPPROPRIATE USER-GENERATED CONTENT ON CBC.CA?
Given the volume of content that we are reviewing, occasionally inappropriate comments and photos do slip through, and generally our users are quick to alert us to these cases via the 'report abuse' link.

If you do 'report abuse' and do not feel that the moderators have responded appropriately, then we'd ask that you send us the following information...

- the story/gallery title and URL that the content is associated with;
- an exact copy of the comment and/or title of photo;
- the date and approximate time of the post (so we can follow up with the staff on duty);
- the username of the poster
- an exact copy of your abuse report;
- the date and approximate time of your abuse report (so we can follow up with the staff on duty)

Please note,we will investigate all of your complaints and concerns to ensure your submissions are being handled as per our guidelines but realistically it is impossible, given the sheer volume of comments, to provide explanations for moderation decisions. 

Where can I see"Where's My Goat?"

"Where's My Goat" will be rebroadcast on the Documentary Channel on Friday, November 5th at 7:00 p.m. ET and again at 11:00 p.m. ET.

Why can't I find TV show videos from this season?

We have temporarily removed many of this year's popular TV show videos from our site.  CBC Television will be repeating these shows during the summer and we will put the videos back up as we repeat each episode.

How do I listen CBC Radio streams?

To listen to live streaming of Radio One, Radio 2 and Radio 3:

Go to our Listen page. This will lay out the three radio alternatives - Radio One, Radio 2 & Radio 3.

To change the locations of each stream just click on the "change streams" under the city name. That will bring up all the provinces and cities that you can listen to. Just click on the one you want.

You can also pick one of the "channels" listed under the streaming radio boxes.

All you need to listen to CBC radio is Adobe Flash.

CBC Hockey and the iPhone

If you haven’t seen or uploaded our new iPhone Hockey app, please check it out.

Peter Puck returns to Hockey Night in Canada

Peter Puck is back on TV and on CBC.ca. Go to our Peter Puck page to watch Peter’s videos.

CBC.ca has all Politics, all the time.

CBC.ca presents the world of Politics .
Listen to Question Period. Participate in discussions about people, places and major decisions. Watch episodes of Power& Politics with Evan Solomon and read blogs by the CBC bloggers including Don Newman and Kady O’Malley.

Be part of our CBC TV audience!

Click the links below for information about getting tickets to our live CBC TV shows.


The Hour

The Rick Mercer Report

Steven and Chris

22 Minutes

If we have not addressed your concerns, please contact us.