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Professional wireless headsets recalled over fire hazard

Wednesday, October 15, 2008 | 12:19 PM ET

The U.S. Consumer Product Safety Commission is recalling GN9120 wireless headsets because a short-circuit can cause the lithium-ion polymer batteries to overheat, posing a fire hazard.

The headsets are intended primarily for professional use in offices and call centres.

The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset.

The affected batteries have part No. 603028 and have a white plastic enclosure. The batteries are labelled, "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)."

Batteries sold as a replacement part are labelled "GN9120 battery replacement kit."

GN Netcom has received 10 reports of overheating, including three reports of open flames and property damage to furniture on which the headsets were resting. An additional 37 reports of overheating, three reports of open flames and one report of second-degree burns, requiring medical attention, were received outside the U.S.

About 525,000 were sold by authorized distributors and resellers in the United States from January 2005 through September 2008 for between $150 and $350 US each as part of the GN9120 headset, and about $20 US as a replacement part.

An additional 675,000 headsets were sold outside the U.S.

Consumers should immediately stop using and unplug the recalled headsets, and contact GN Netcom to receive replacement batteries.

Recall notice
Company website

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