Musician Dave Carroll's life changed in July 2009 when United Airlines broke his guitar and refused to pay for it. He turned his customer service gripe into a video called "UNITED BREAKS GUITARS". The video went viral. Today, over 11 million people have viewed it. Now in addition to being a musician, he's travelling the world as a corporate speaker on customer service and the power of social media.
- Dec 5, 2013 - Marq de Villiers
- Dec 12, 2013 - Ray Ivany
- Dec 19, 2013 - Peggy Cunningham
- Dec 26, 2013 - Marina Adshade